I was happy to be able to get an appointment at the time I needed it.

It would have been faster to have been speaking to an actual person and less confusing. The system never specified I was speaking to AI and the prompts weren’t exactly what I needed. I wasn’t able to ask questions regarding appointment or specify what appointment days would work for me. Sounded very impersonal.

Phone tree isn’t user friendly. If I didn’t already know and like the doctor I would have swapped to another practice. Phone tree very difficult. Took several times calling over multiple days to get anyone to help. Appointment was made further out than I would prefer. Seems to be too busy to handle me

The new system is not working. Very upset to have waited only to be rescheduled.

I loved the woman that drew my blood she was amazing

I placed a call to discuss a bill I receiced from Diana Health. That was 2 days ago. I have not received a call back. Waiting.......

Initial contact and effort to set appointment was disappointing. When I first called, Person on the phone was very snippy and unfriendly.

Great !!

No complaints.Everyone was nice and friendly.Liked Autumn! Waiting on results from a smear that was taken.

Once I actually got a person everything went well and I was helped sufficiently. The automated phone process is terrible in trying to get what you need.