The AI bot is not as helpful as talking with real person, I do not like not having the option to speak with a real human.

I would like to take to someone on the phone.

Not sure if I want to continue to use this Dr and network.

I’m quite sure I was not talking to an actual person, however AI has gotten so good I almost thought it could be. It was a little creepy—if it was a real person she was too precise and calculated. If it was a robot, it was uncannily human. I did have a question about what kind of appointment I should make, and the reply was “if you have any questions you can ask them at your annual exam visit”, so I didn’t feel that something I thought might be more urgent was adequately addressed (another reason it felt robotic).

Wait times were bad.

Buen servicio

It was very difficult to reach an actual person in the office to discuss my appointment needs. I did not like the new menu options and having to go through an AI assistant which led to me having to listen to the menu options over and over before it finally registered that I needed connected to the office. Once I got through, they were very helpful and pleasant. I have always called this office and spoken with a human within minutes and now that Diana has taken over, it seems impossible to get the support needed.

I was never able to speak to a person. The computer generated voice was demanding & of course, no way for a 2 way conversation. Very frustrating. Could not make an appointment.

The wait time was long. I had to wait about 20 minutes in the waiting room then at least another 30 minutes once in the room.

While I understand that AI makes call volume easier to manage, I had questions that I needed an actual person to answer.