I felt rushed by the provider and was not scheduled with an appropriate provider. I requested a surgical consult and was scheduled with the NP instead of the doctor.

I really did not like having to interact with the AI Bot. It’s so impersonal. I understand the efficiency it gains from a staffing perspective but as an OBGYN, women put significant trust in the providers and the care. To be presented with an AI bot trying to sound like a person is just so impersonal and wasted a lot of my time before I finally got to a person. I also had received a call that my provider had moved to Diana health. Turns out that was a while ago and I had never before been notified. I usually have appts around April so I was starting to look for the appt. The person I ended up talking to was not able to look up my last appointment date and my provider, who I have seen for over a decade could not get me in for months. None of this is acceptable.

Yes, I would like someone to call me about the problem. I have been over billed for my surgery and would like my money back. I pre-paid up front and bill was less then I paid.

I never actually spoke to anyone

Yea. Please call so I can make an appointment!

I love that there are doctors, midwives, and NP’s. Everyone is nice and welcoming.

I asked to speak to Brandy Perkins or to leave a message for her...I never spoke to a person only a machine!!I was calling to confirm an appointment for May!!

After my office never returned my email asking for an appointment, and the website would not allow me to set up an appointment I had to call. I was talking to an ai phone tree system. There was zero way for me to talk to a real person to help me schedule my appointment. I was also told I was not eligible for the annual exam that I was trying to schedule until next year. I have never had one with this office, or at all for years. But again there was zero way for me to talk to a real person. I will never schedule with Diana health again. If you don’t have enough respect to have a real receptionist (in any way) to talk to and schedule my appointment, then I know the office just doesn’t respect me as a patient. I’ll be going somewhere else.

I never wait long for my appointment, everyone is very responsive, and I feel like I can ask and have questions answered without being rushed.

Nothing