Too many texts and emails. I don’t think we should be required to complete our paperwork prior to coming. I don’t work in health care. I have a full time job teaching children. I waited over 90 minutes for my appointment to see the doctor. I think k my time is worth something….. Perhaps for every 15 minutes I wait, I should get a discount.

I hate all the text. You sent me 5 confirm text because i would not give you my credit card. It too much.

Julie seemed very professional, knowledgeable, and even wise.

I went to get an iud placed and was told I couldn’t have it done because I had had unprotected sex with my husband in the last 2 weeks even though I had a negative pregnancy test and was on my period. Staff were also unkind when explaining this and made me feel pretty stupid. As a patient you have to share a lot of confidential information and when healthcare staff treat patients with disrespect when sharing information it encourages patients to lie or conceal information.

I’d rather talk with a real person to schedule my appointment than an AI robot.

I don't prefer the AI/virtual appointment system. I would rather be able to call and make an appointment with a real, live person.

I am going somewhere else. I cannot get an appointment with my caretaker and working with a robot is ridiculous. What happens if I need a real person?? Too bad.

The new platform sucks. Theres so many bugs, I love my therapist she’s amazing but the zoom call stuff that was moved to sucks.

I kept getting reminders, two per day approximately, asking me to give out my credit card information. Appointment reminder was also wrong in my last two visits making me have to call the front desk to clarify.

It takes too long for you to make it to a representative. I don’t like that at all, but the person I spoke with was nice and got my request taken care of.