Erin is great! She makes you feel comfortable and easy to discuss what's going on.

Definitely rude when I was just trying to make sure I would not be charged your $100 missed appointment fee for your office canceling my appointment. Also, never did explain if ultrasound and follow up with the doctor appointments were considered 2 separate appointments or just 2 parts of the same appointment.

I checked in with the front desk 15 minutes before my appointment time.I noticed others being called before me. I thought maybe the provider was busy. After waiting for 1 hour and 15 minutes I find out they never checked me in. Then they told me I could wait another hour because my provider is now on lunch. I told them I couldn’t do that and they rescheduled me for the next day. A mistake that shouldn’t have happened. I can only imagine the people who have to take off work for these appointments only to be made to request off of work a second day in a row. Not only that but what about the lower income families or young girls who are are terrified for the appointment being asked to come back. It’s simple, they won’t. Believe me.Do better.

Workers don’t seem to enjoy their job and it’s a very fast paced environment with no personality or happiness. I feel like these doctor’s offices especially should feel like a happy welcoming environment and they don’t. They also didn’t tell me I’d be having to switch doctors after my first two appointments, I was happy and getting to know my doctor all for her to not be there anymore.

I believe I was talking to AI. It sounded like a real person but it couldn’t answer my questions like a real person. It was robotic and difficult to get my questions answered so I just hung up.

Aspen and Tai asked me to go to Diana Health to leave a urine sample to check to see if my UTI infection was gone. No appt needed just leave a sample. I left the sample and went around to the lab and told an assistant I had left a sample for Aspen as per her request. She said I will let her know. Three days later I had not heard the results so I called your office only to be told my sample was lost!! Nobody even called to tell me this, I had to call you! I’m very disappointed! I survived uterus cancer and EVERY test I have is important to me and they should be to you too!

It was a horrible customer service experience and I was unable to get the information that I needed. Your AI person just keeps repeating the same phrase about future appointments when I was asking about past appointments or appointment history.

Dr. Gernt is wonderful and super knowledgeable. She always eases me by explaining things thoroughly. The lab team is great too! Patient and quick!

I’d rather do in person visits

Recommend getting rid of computerized appointment making. Let us talk to an actual person. I ended up just going to the office and making the appointment in person.