**1. Privacy in the lobby and lab areas** The lobby layout makes privacy difficult. When you walk in, everyone looks up, and the receptionist immediately asks for your name from across the room. It feels uncomfortable to announce my identity and the reason for my visit in front of a full waiting room. Similarly, the lab area provides very little auditory privacy—I often hear other patients’ information being discussed out loud, and I imagine others can hear mine as well. Given the sensitive nature of OBGYN visits, this can feel especially vulnerable. **2. Continuity of care** I’ve seen a different provider almost every visit, often someone very new to the profession. While I understand schedules vary, it’s difficult to make progress when I have to re-explain a somewhat complicated medical history each time. I also rarely see the doctor despite the visit cost being the same, which feels discouraging when I’m seeking experienced guidance. **3. Wait times and professionalism** Although wait times seem to have improved somewhat, they are still long. At my most recent appointment, I arrived for the first appointment of the day and still waited about 25 minutes before being called back. During that time, I could clearly hear staff conversations—including personal stories—which reinforces how easily sound carries through the building. **4. Sensitivity around patient populations** Because your office serves patients with a wide range of needs, it might help to consider separate waiting areas—for example, one for expecting couples and another for patients coming in for gynecological or fertility issues. Sitting near excited couples with ultrasound photos, or being stared at by partners in the lobby while discussing personal health information, can be emotionally difficult and uncomfortable. **5. Access to care when urgent issues arise** I also want to mention difficulty accessing timely care for recurrent issues. I have a history of yeast infections and can clearly recognize the symptoms. During my most recent episode, I called to request a prescription but was told I needed to be seen first—yet the earliest appointment offered was three weeks away. I was in significant discomfort and ultimately had to go to urgent care and be treated by someone completely unfamiliar with my history. It felt frustrating to have an established OBGYN but still be unable to get help when I truly needed it. Thank you for taking the time to review this feedback. I’m sharing it in hopes of helping improve the experience for all patients, especially when many of us are already feeling vulnerable when we come in.

Made me wait 2 hours to be seen when I had to get back to work and the front desk people wouldn't even go find out how much longer it would take and gave me horrible anxiety

This was the first time I felt a medical professional actually listened and tried to help me.

Provider is amazing, but the wait in the room was too long. My appointment was at 8:00 am, I was taken to room by 8:10 but no one came in until 8:50, no updates or checking in or anything for 40 mins. I almost got up and left because of how long I was in the room with no update or status of visit

They were quick but I feel like we did not cover all of my concern much less address them

My only issue was that my provider’s residency student was talking about me with a nurse in the hall. She said I was “awkward”, and I overheard her laughing with the nurse. The procedure I came for ended up being more complicated than expected, so naturally I was pretty emotional. Heading a provider talk about you was not a stellar experience.

Well, first off the new scale pay is awful for someone that is a self-pay client. I paid more yesterday than I ever have and received less care than I ever have. I was not pleased with Tabitha James at all, she did not help me nor did she say 30 words I’m very disappointed she acted like she did not know what she was doing at all. Her nurse knew more and helped more than she did.

Mitna was great! She listened to my concerns and included me in decision making!

I have none. Mitna Bunch was so kind. Diana Health has the best staff.

My second try at a visit was wonderful and seamless. Mitna was wonderful and helpful. However, my first try at the appointment, the day before, was a disaster. They had written down my wrong phone number so I couldn’t get my paperwork filled out. I called 20 minutes before my time to get it fixed. It took 20 for me to even access my paperwork. I got in 15 minutes after my appointment was supposed to start. Finally. I waited until 30 minutes after my appointment was supposed to have started and then the zoom link closed. I left work and came home for this appointment. The issues were not mine. The office was on the phone with me up until my appointment time. And then I was disconnected. I understood there is a schedule. But I kept my part of the schedule. I had to leave work again the next day to try again. Thankfully it went well and my provider was excellent.