I was supposed to have a follow up with Dr. Cole. Instead of putting me with him, the front desk scheduled me for the follow up with a different doctor. This wasn’t a problem, or so I thought. I also realized Dr. Cole was out of network for my insurance. I was informed the DAY BEFORE my in person appointment with the new other doctor, that I needed to be put with Dr. Cole instead, and that he wasn’t available for another month or so. I asked if I could just stay with the new doctor they had switched me to, and keep my appointment, since it was already scheduled, and since Dr. Cole was not in network for me. Without any apology or consideration, they just offered me a telehealth appointment at a different time, with someone completely new. I understand mistakes happen, but if I’m forced to go to a certain doctor for a certain thing, the front desk should be made aware of that, so that they ensure I’m put with the correct person. Also, if my appointment is going to be changed or given away, I should be notified earlier than the day before. Finally, I would have appreciated any kind of apologetic or sympathetic words from the person I was messaging, for giving away my appointment without letting me know. She did not say sorry once, just randomly told me I couldn’t go to the lady they had put me with, and then scheduled me virtual instead with less than 24 hours notice. All that being said, the virtual visit itself was AMAZING! I absolutely loved chatting with Erin, and she made me feel so heard, cared for, and respected.

Nurse I spoke with was not very welcoming. Did not help us with any concerns. Asked about treatments like IVF or what else we could do and was told “we would have to research on our own”. The whole reason we made a visit was to get questions answered and we left with nothing gained.

My experience was good. I would like to see more educational talks about perimenopause due to the stage of life that I am in, so that some like myself can feel prepared.

It went very well and she was the sweetest and nicest person to talk to

I had an issue (not sure how to describe it, but a type of knot) and the lady basically thought I was crazy and said everything was normal. When I got home I realized the knot was still there, but I was nervous and I just agreed with her during the appointment. I’m also in the late 40s with very heavy and irregular periods and none of that was discussed with me. The lady was really nice, but I didn’t feel like I got the care or conversation I was expecting. I was also there for an hour and a half which I thought was excessive, especially since she spent less than 5 minutes with me.

I have an appointment Friday and I’m unsure how to directly reach someone regarding my medication I don’t have enough to last me til my appointment

No concerns!

**1. Privacy in the lobby and lab areas** The lobby layout makes privacy difficult. When you walk in, everyone looks up, and the receptionist immediately asks for your name from across the room. It feels uncomfortable to announce my identity and the reason for my visit in front of a full waiting room. Similarly, the lab area provides very little auditory privacy—I often hear other patients’ information being discussed out loud, and I imagine others can hear mine as well. Given the sensitive nature of OBGYN visits, this can feel especially vulnerable. **2. Continuity of care** I’ve seen a different provider almost every visit, often someone very new to the profession. While I understand schedules vary, it’s difficult to make progress when I have to re-explain a somewhat complicated medical history each time. I also rarely see the doctor despite the visit cost being the same, which feels discouraging when I’m seeking experienced guidance. **3. Wait times and professionalism** Although wait times seem to have improved somewhat, they are still long. At my most recent appointment, I arrived for the first appointment of the day and still waited about 25 minutes before being called back. During that time, I could clearly hear staff conversations—including personal stories—which reinforces how easily sound carries through the building. **4. Sensitivity around patient populations** Because your office serves patients with a wide range of needs, it might help to consider separate waiting areas—for example, one for expecting couples and another for patients coming in for gynecological or fertility issues. Sitting near excited couples with ultrasound photos, or being stared at by partners in the lobby while discussing personal health information, can be emotionally difficult and uncomfortable. **5. Access to care when urgent issues arise** I also want to mention difficulty accessing timely care for recurrent issues. I have a history of yeast infections and can clearly recognize the symptoms. During my most recent episode, I called to request a prescription but was told I needed to be seen first—yet the earliest appointment offered was three weeks away. I was in significant discomfort and ultimately had to go to urgent care and be treated by someone completely unfamiliar with my history. It felt frustrating to have an established OBGYN but still be unable to get help when I truly needed it. Thank you for taking the time to review this feedback. I’m sharing it in hopes of helping improve the experience for all patients, especially when many of us are already feeling vulnerable when we come in.

Made me wait 2 hours to be seen when I had to get back to work and the front desk people wouldn't even go find out how much longer it would take and gave me horrible anxiety

This was the first time I felt a medical professional actually listened and tried to help me.