My second try at a visit was wonderful and seamless. Mitna was wonderful and helpful.However, my first try at the appointment, the day before, was a disaster. They had written down my wrong phone number so I couldn’t get my paperwork filled out. I called 20 minutes before my time to get it fixed. It took 20 for me to even access my paperwork. I got in 15 minutes after my appointment was supposed to start. Finally.I waited until 30 minutes after my appointment was supposed to have started and then the zoom link closed.I left work and came home for this appointment. The issues were not mine. The office was on the phone with me up until my appointment time. And then I was disconnected. I understood there is a schedule. But I kept my part of the schedule.I had to leave work again the next day to try again. Thankfully it went well and my provider was excellent.

I felt like she really cared what was going on with me and she was very professional and very caring. You don't see that much anymore. I really appreciate that.

It was great, my provider listened to me and provided care and support needed to move forward. I felt reassured and heard.

Wait times in the lobby need to be cut down and the appointment reminders need fixed, I haven’t received a single one since this pregnancy began

I heard the staff talking about me in the hallway while I was in my room waiting. They said my name and symptoms and how “I just did a self swab so they didn’t know why I was even thereOr what else it could even be”. They mentioned how the online doctor mentioned a biopsy but wouldn’t be doing that today all while I could hear them from my room. I fully understand you may have people who seek attention, but I’m an adult and I hate that my concerns were not taken seriously. I felt like a burden to have taken an appointment by the way some of the nurses/doctor made different comments. I just recently moved here and came from an excellent gynecologist who took all of my concerns seriously and was just taken back by feeling like I was making things up. I know the test came back negative, and that could have been my fault by self swabbing not correctly as this was my first time. I just wanted help to understand why I’m having these issues. The doctor was nice, and she did examine me and help try to figure things out.

I have three main complaints about my visit:The receptionist up front we're so overloaded with patients that it took a long time to check it. Way too busy for the space!I was kept waiting naked in a freezing cold room for 45 minutes before the provider came in. If they're going to run behind schedule, they shouldn't make you get undressed so quickly or should provide blankets and pillows for comfort. 45 minutes is a long time to be sitting there naked on an uncomfortable table!My mammogram order did not get called in. So the day I went for my mammogram, I needed to call the office. It was very difficult to get to a human being. I actually had to call three different times before I was put through to somebody who would answer and could actually help. Tthe first time I was directed to an answering machine which doesn't do any good when you're standing there waiting to talk to a human. Then I was transferred from a woman working from home and got cut off. When I called back a third time, I was passed from person to person to person and it really should not take 30 minutes to get a mammogram order that was supposed to be called in last week.This was a rough experience with your office this year!

The providers are amazing and Dr. Mitna is outstanding!!!!!

Courtney, the ultrasound tech, was amazing! She even went the extra mile to put confetti I brought in our gender reveal envelope. It made the moment for our family very special, and Dr was amazing as always!

Erin Fagot was my provider for my telehealth visit and she was phenomenal! She listened to and addressed all my concerns and explained everything in great detail. I was very pleased with my visit!

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