Diana Health Cookeville
3.7/5
3.7 /5
327 Verified Reviews
317 North Hickory Ave, Cookeville, TN 38501, US
(931) 528-7527
327 Verified Reviews
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3.0/5
3.0 /5
My original appointment ( last year)!was changed to a different doctor and I was not asked when would be the best time for me. I canceled the appointment and had to wait months for next appointment it was canceled by the office and rescheduled 2 months later. Poor scheduling!!!! Love Dr. Cole, he takes time to answer all my questions and educate me on tests studies on what is recommended as far as papSmears. If I wanted another doctor I would have let them know.

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1.0/5
1.0 /5
I wasn’t able to make an appointment with my doctor due to automated system

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1.0/5
1.0 /5
I had a visit with Dr Gernt 3/23 and she advised she wanted to see me back on 3/30 for an ultrasound and 40-week checkup. The front desk advised the practice manager would add an appointment to my portal. I called on Wednesday, got transferred around to 3 different associates, and they advised if I don’t hear back by Friday (one business day before my appointment is needed) to call back. It is now Friday 3/27 and my appointment is still not scheduled. Since I am at the very end of my pregnancy, this is very concerning and frustrating.

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5.0/5
5.0 /5
I felt very cared about during my visit! Ashley was very nice and I enjoyed the type of presence she brought in the room!

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5.0/5
5.0 /5
Very friendly staff

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5.0/5
5.0 /5
Erin was a great listener and problem solver with a wide body of very helpful knowledge to share.

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5.0/5
5.0 /5
My NP Tabitha James was great, one of the sweetest health practitioners I’ve ever had take care of me. Would recommend her to anyone!

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3.0/5
3.0 /5
The atmosphere is a little discomforting and staff aren't very friendly

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1.0/5
1.0 /5
The experience I had with the AI agent was absolutely miserable! I can’t believe that it wasn’t identified as an AI agent initially! The human was great and very understanding but it’s totally unacceptable. How the phone call started

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5.0/5
5.0 /5
I always feel so heard by everyone there! Great staff especially