Very quick response to my call. Courtesy and excellent service. Thank you

I would rather talk to a person and not ai

I have been receiving care from Ashli for many years as my primary Women's Health provider. I have never felt as valued, cared for, and heard as I do with Ashli and her nurse, Rachel, whether in person, or through the patient portal.The only reason for 4 stars is that I drive 45 minutes from east of Crossville, past another Diana Health location to see Ashli, but she is worth it!

Would rather talk to a human and not a bot

everyone i came in contact with was very nice/friendly & sweet! this is my first pregnancy & im scared & obviously new so i don’t know what im doing & it everything was just very comfortable.

The interface is too hard to work with. Its not easy to get into my virtual appointments now. My face overlaps my therapist and she cant show me anything on her screen because my face is covering it and its too small.

Probably will never call again. If I can help it.

I’ve had the worst experience here and would never recommend this place. I have to constantly follow up in the app to get any prescriptions actually filled out. Took over a month to get my breast pump prescription after multiple attempts and staff not sending it. I don’t like being pressured into doing virtual visits. It was almost 2.5 months between office visits, and I still wasn’t seen when I had bleeding in between those visits. This office sent me bills to pay after telling me insurance didn’t cover them, when in fact they were never submitted thru insurance. Now I’m having to argue back and forth to get a refund, which is ridiculous considering I should have never had to pay what I did in the first place. My insurance is helping me file a grievance. Staff is always rude and late, I waited for 30 minutes past my appointment time yesterday. Also think it’s crazy that I’m 20 weeks pregnant and staff has never let me hear my baby’s heartbeat.

I love your provider Jessica and the people in the office. However, I do not like that it is IMPOSSIBLE to get in touch if someone that is actually in office. I have been put on the wait list the last two years to get called when appointment books open up so I can get on the schedule. However I never get a call and then it’s way past my time to get my medicine refilled and I’m having to scramble to get my prescription refilled till I get in. I don’t like the AI person at all.

Ashli Randolph is the best!