I’m really grateful for Mitna Bunch’s help she took me off of my old birth control that is linked to making migraines with aura worse —which I have.

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I was supposed to have a follow up with Dr. Cole. Instead of putting me with him, the front desk scheduled me for the follow up with a different doctor. This wasn’t a problem, or so I thought. I also realized Dr. Cole was out of network for my insurance. I was informed the DAY BEFORE my in person appointment with the new other doctor, that I needed to be put with Dr. Cole instead, and that he wasn’t available for another month or so. I asked if I could just stay with the new doctor they had switched me to, and keep my appointment, since it was already scheduled, and since Dr. Cole was not in network for me. Without any apology or consideration, they just offered me a telehealth appointment at a different time, with someone completely new. I understand mistakes happen, but if I’m forced to go to a certain doctor for a certain thing, the front desk should be made aware of that, so that they ensure I’m put with the correct person. Also, if my appointment is going to be changed or given away, I should be notified earlier than the day before. Finally, I would have appreciated any kind of apologetic or sympathetic words from the person I was messaging, for giving away my appointment without letting me know. She did not say sorry once, just randomly told me I couldn’t go to the lady they had put me with, and then scheduled me virtual instead with less than 24 hours notice. All that being said, the virtual visit itself was AMAZING! I absolutely loved chatting with Erin, and she made me feel so heard, cared for, and respected.

the staff is wonderful and welcoming!! can’t wait to work with them for the next 9 months!

Nurse I spoke with was not very welcoming. Did not help us with any concerns. Asked about treatments like IVF or what else we could do and was told “we would have to research on our own”. The whole reason we made a visit was to get questions answered and we left with nothing gained.

My experience was good. I would like to see more educational talks about perimenopause due to the stage of life that I am in, so that some like myself can feel prepared.

Dr. Adicott was wonderful. I also got set up on a payment plan with no trouble. Front desk ladies were very nice and helpful

It went very well and she was the sweetest and nicest person to talk to

I’ve been to this office twice, will not return. The Crossville office is much friendlier, easier access to the building. Receptionists in Cookeville are not very friendly and roll their eyes at patients doesn’t make you feel very welcomed and being pregnant that’s not how you want to be treated. Left in a room with ac blasting while undressed from the waist down for 45 minutes or longer, unacceptable, that when the dr finally came in she even said it was freezing in there.

This is my 3rd child with this facility and the doctors and midwives are great but I want to see the same person not be juggled around constantly. I want to see the same person and then be familiar with me and my care. It’s frustrating to get a call all the time the day before my appointment that my provider won’t be there and I will have to reschedule with someone else or to get there and them say I’m going to have to see someone else. I know they try but I don’t feel Important as a patient I feel like I’m just herded through.