Workers don’t seem to enjoy their job and it’s a very fast paced environment with no personality or happiness. I feel like these doctor’s offices especially should feel like a happy welcoming environment and they don’t. They also didn’t tell me I’d be having to switch doctors after my first two appointments, I was happy and getting to know my doctor all for her to not be there anymore.

I believe I was talking to AI. It sounded like a real person but it couldn’t answer my questions like a real person. It was robotic and difficult to get my questions answered so I just hung up.

Aspen and Tai asked me to go to Diana Health to leave a urine sample to check to see if my UTI infection was gone. No appt needed just leave a sample. I left the sample and went around to the lab and told an assistant I had left a sample for Aspen as per her request. She said I will let her know. Three days later I had not heard the results so I called your office only to be told my sample was lost!! Nobody even called to tell me this, I had to call you! I’m very disappointed! I survived uterus cancer and EVERY test I have is important to me and they should be to you too!

It was a horrible customer service experience and I was unable to get the information that I needed. Your AI person just keeps repeating the same phrase about future appointments when I was asking about past appointments or appointment history.

Dr. Gernt is wonderful and super knowledgeable. She always eases me by explaining things thoroughly. The lab team is great too! Patient and quick!

I’d rather do in person visits

Recommend getting rid of computerized appointment making. Let us talk to an actual person. I ended up just going to the office and making the appointment in person.

Tabitha a great provider. I will happily see her again in the future. She made me feel very comfortable, heard, and seen as a person.

I felt better after the call.

Do not like talking to a robot am very disappointed you've taken the AI impersonal route