Diana Health Cookeville
3.7/5
3.7 /5
327 Verified Reviews
317 North Hickory Ave, Cookeville, TN 38501, US
(931) 528-7527
327 Verified Reviews
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1.0/5
1.0 /5
Probably will never call again. If I can help it.

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1.0/5
1.0 /5
I’ve had the worst experience here and would never recommend this place. I have to constantly follow up in the app to get any prescriptions actually filled out. Took over a month to get my breast pump prescription after multiple attempts and staff not sending it. I don’t like being pressured into doing virtual visits. It was almost 2.5 months between office visits, and I still wasn’t seen when I had bleeding in between those visits. This office sent me bills to pay after telling me insurance didn’t cover them, when in fact they were never submitted thru insurance. Now I’m having to argue back and forth to get a refund, which is ridiculous considering I should have never had to pay what I did in the first place. My insurance is helping me file a grievance. Staff is always rude and late, I waited for 30 minutes past my appointment time yesterday. Also think it’s crazy that I’m 20 weeks pregnant and staff has never let me hear my baby’s heartbeat.

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3.0/5
3.0 /5
I love your provider Jessica and the people in the office. However, I do not like that it is IMPOSSIBLE to get in touch if someone that is actually in office. I have been put on the wait list the last two years to get called when appointment books open up so I can get on the schedule. However I never get a call and then it’s way past my time to get my medicine refilled and I’m having to scramble to get my prescription refilled till I get in. I don’t like the AI person at all.

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5.0/5
5.0 /5
Ashli Randolph is the best!

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1.0/5
1.0 /5
Nobody has called me back and it’s been several days

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2.0/5
2.0 /5
Well first of all I set for over an hour half naked on the bed my back hurts from setting there for that long got medicine my insurance won’t cover and I don’t have money to pay for it and nurse that I talk to about that was rude and had bad attitude

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5.0/5
5.0 /5
Excellent service and people. They make me feel extremely comfortable.

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1.0/5
1.0 /5
I still had the text where your office contacted me to schedule my appointment so I decided to text the number to make sure my appointment had been canceled and see if I could reschedule but that didn’t work either so I just gave up. I got this text this morning but it was useless in rescheduling my appointment. Guess I’ll have to go somewhere else

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5.0/5
5.0 /5
Everyone at Diana Health is fantastic, from the ladies at the front desk to the nurses to the lab staff to the midwives! They go above and beyond to make sure patients are comfortable, and taking care of, service is prompt, and everybody is so lovely to my daughter when I have to bring her with me to appointments.

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5.0/5
5.0 /5
This v isit was HRT adjustment related and I l9ve Erin Fogart. She listens makes good suggestions and shares.