I absolutely love therapy. Thank you so much for adding this to what all services you all provide.

NP was very sweet and acted concerned about me.

I was brought into a room at 2:20 for my 2:30Follow up appointment. I wasn't seen until 3:10 and the whole encounter lasted less than four minutes as I was walking to my car at 3:14. I understand getting behind, but I wish I hadn't bothered as all was well. Very expensive 3 minutes with Dr. Stephanie... And I drove 50 minutes to get here!

Does not stick to their own providers recommended appointment scheduling time frame and was also told by someone within this medical practice "no worries" about running out of diabetic supplies, therefore needing an appointment within the timeframe suggested by their provider, with no consideration to high risk pregnancy needs.

**1. Privacy in the lobby and lab areas**The lobby layout makes privacy difficult. When you walk in, everyone looks up, and the receptionist immediately asks for your name from across the room. It feels uncomfortable to announce my identity and the reason for my visit in front of a full waiting room.Similarly, the lab area provides very little auditory privacy—I often hear other patients’ information being discussed out loud, and I imagine others can hear mine as well. Given the sensitive nature of OBGYN visits, this can feel especially vulnerable.**2. Continuity of care**I’ve seen a different provider almost every visit, often someone very new to the profession. While I understand schedules vary, it’s difficult to make progress when I have to re-explain a somewhat complicated medical history each time. I also rarely see the doctor despite the visit cost being the same, which feels discouraging when I’m seeking experienced guidance.**3. Wait times and professionalism**Although wait times seem to have improved somewhat, they are still long. At my most recent appointment, I arrived for the first appointment of the day and still waited about 25 minutes before being called back. During that time, I could clearly hear staff conversations—including personal stories—which reinforces how easily sound carries through the building.**4. Sensitivity around patient populations**Because your office serves patients with a wide range of needs, it might help to consider separate waiting areas—for example, one for expecting couples and another for patients coming in for gynecological or fertility issues. Sitting near excited couples with ultrasound photos, or being stared at by partners in the lobby while discussing personal health information, can be emotionally difficult and uncomfortable.**5. Access to care when urgent issues arise**I also want to mention difficulty accessing timely care for recurrent issues. I have a history of yeast infections and can clearly recognize the symptoms. During my most recent episode, I called to request a prescription but was told I needed to be seen first—yet the earliest appointment offered was three weeks away. I was in significant discomfort and ultimately had to go to urgent care and be treated by someone completely unfamiliar with my history. It felt frustrating to have an established OBGYN but still be unable to get help when I truly needed it.Thank you for taking the time to review this feedback. I’m sharing it in hopes of helping improve the experience for all patients, especially when many of us are already feeling vulnerable when we come in.

I usually see Ashli and I miss her dearly, she’s a rockstar. Dr Cole is good but it’s not my Ashli 😩I’m not sure who the ultrasound tech was but she was so rough and not pleasant. She was trying to get my baby to practice breath and was shaking my belly so hard with the ultrasound wand that I had red marks on my belly when I left. You should really talk to her about being so rough and rude.

Julie is the best!!

Made me wait 2 hours to be seen when I had to get back to work and the front desk people wouldn't even go find out how much longer it would take and gave me horrible anxiety

It’s been 10 years since I’ve last had a baby. I was nervous and still in a state of shock during my appointment yesterday. Everyone made me feel so loved and welcomed from the moment I walked in. Ashley Brandes answered every question I had and reassured me that they were going to take great care of me throughout this pregnancy. I left feeling a lot better than I did going in.

Mitna was genuine, caring and answered all of my questions.