My provider was amazing and very informative. She was kind and helpful

My video side didnt show, though I could see the provider, she could not see me. Other than that technical issue, I liked the provider. She seemed more informed than the one I saw face to face. I look forward to the next appt.

This place absolutely sucks.. They don’t actually care about your well being and they love to use scare tactics on you. Half of them don’t know what they’re talking about, which is insane for the fact that they are caring for PREGNANT women. They also have staff that is rude and when you ask to talk to the higher up about it she will also come in with an attitude. If you say you may be going to a different hospital to deliver they’ll treat you like absolute garbage and even may reach out threatening to drop you as a patient. They also waited until i was THIRTYSIX weeks to tell me only midwife’s deliver you in which majority of my issues i’ve had has been with midwives.. Anyways go anywhere but here for pregnancy related OB appointments!

I couldn’t hear my provider very well and had to connect my phone to a Bluetooth speaker

Char was wonderful during my appointment. Professional, efficient and empathetic. I am very happy with my care. Thank you.

I wish the front desk staff were more knowledgeable about billing procedures and prices. I ask for prices and get told they don’t know. Then get hit with very large bill that I’m not expecting.

I had an amazing visit yesterday. I especially valued that the providers take their time to listen and do not seem to be rushed. My only trouble was with the US as I have had previous losses and they can be difficult. I messaged a few days before my appointment requesting the US tech to be made aware of my history and it seems the note provided did not make it to her. An honest error with the documentation system. I prefer to be given detailed instructions of the process and to be able to see the screen then entire time. It made me feel more anxious without those 2 things. Overall I had a wonderful experience.

Charlene was great! This is the first time I’ve had conversations with a doctor on menopause and the side effects. She made what could be an uncomfortable conversation comfortable.

We liked the doctor but had to wait over an hour

While the doctors, midwives, and nurses were excellent, my experience with the administrative and office staff was extremely unprofessional and disappointing.Throughout my care, the practice frequently changed doctors at each visit, which resulted in a lack of continuity and important information being overlooked. Dr. Reed had previously predicted that my baby was measuring large and that a C-section might be necessary. Because of this, I repeatedly requested that my baby’s weight be rechecked at subsequent appointments. However, after Dr. Reed was no longer available, my concerns were dismissed. I was repeatedly told the baby was measuring at a normal size, and no additional growth checks were done despite my requests.Ultimately, my baby was indeed large, which led to 36 hours of painful labor that ended in an emergency C-section—an outcome that I strongly believe could have been prevented with proper monitoring and attention to my concerns.Additionally, my induction was delayed due to constant back-and-forth, poor communication, and a lack of respect for my wishes and personal circumstances. These issues caused unnecessary stress during an already vulnerable time. I have documented multiple situations that reflect these ongoing problems.Because of these experiences, I ultimately chose to deliver my baby at another hospital. Overall, I had a very unpleasant experience with this practice, primarily due to the administrative handling of my care and the repeated failure to listen to and respect my concerns.