Diana Health Jacksonville
3.3/5
3.3 /5
72 Verified Reviews
3627 University Boulevard South, #200, Jacksonville, FL 32216, US
(904) 296-3200
72 Verified Reviews
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3.0/5
3.0 /5
Being in the waiting room for 30 mins is crazy.Sitting naked waiting for the doc for 30 mins is equally insane.

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1.0/5
1.0 /5
Unprofessional and inconsiderate, I didn’t get examined or looked at. Paid $150 to talk to a nurse and have her read off a computer. Extremely disappointed. I filled out forms for testing and a pelvic exam prior to the appointment. This was a complete waste of time and money I barely have. Just to not get the help I trusted Diana health to provide

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3.0/5
3.0 /5
The person at the front desk when you first come in very unwelcoming they don’t greet the patients . Getting ready to check out the young lady was very rude when I was trying to explain something to her

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5.0/5
5.0 /5
My only negative comment would be I was bombarded with appt reminders which were answered everytime ..same information confirmed numerous times.Otherwise, the actual virtual visit was great. We thought Holly was very helpful, professional and friendly .

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3.0/5
3.0 /5
Got a call stating the ultrasound tech wasn’t in after calling out for 3 days… 20 minutes before my appointment to cancel my ultrasound… my fiance works 9-9 every day and had to take the morning off of work. I had to get a babysitter for my 1.5 year old…. I was already on my way into the office as I live 20 minutes away.. should have been known she’d call out again and my appointment canceled the day prior. I had been excited to see the baby in depth and have measurements done and what not at my 30 minute ultrasound. Instead I got a 5 minute ultrasound on an old machine, still grateful for that. The nurse Heather was wonderful, and the woman that drew my blood was wonderful. The office however wasn’t the best. Very small waiting room. Waited half an hour for my appointment at 9… got with the nurse by 9:40… anyway, no rescheduling of my in depth 30 minute ultrasound was taken, which is disheartening. Very inconvenient.

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2.0/5
2.0 /5
My experience during the visit was comfortable, and there was nothing unusual about the visit itself. However, despite bringing all the required documentation and records of the clinical tests and evaluations my daughter had already undergone, I did not feel that the provider demonstrated an understanding of her medical history or her particular case. The provider only asked basic questions and ordered additional ultrasounds for follow-up, even though I had brought an ultrasound performed just one week earlier. What was never mentioned to me was that one of the ultrasounds ordered was TRANSVAGINAL. This was extremely upsetting to me because my daughter is 13 years old and has never been sexually active. I only became aware of this after I had already left the clinic and carefully read the ultrasound order. I immediately contacted the clinic to clarify the situation and requested that the order be changed, but I have not yet received a response.For me, this is a very serious matter. I was extremely disappointed by the lack of communication and explanation regarding such an important aspect of my daughter’s care. As a parent, I believe that something like this should have been clearly explained to me during the visit, especially given my daughter’s age and medical history.I do not plan to return to this clinic. I am concerned that their expertise may be primarily focused on pregnant women rather than adolescent patients with more complex gynecological conditions.Unfortunately, based on my experience, I cannot recommend this clinic.

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1.0/5
1.0 /5
Appt scheduled for 9:30 granted I finished the paperwork by 10:15am after having trouble finding the location, I called to be directed to a 3rd party who was unable to provide the exact location of the office took 10 minutes to get me to the office. After completing my paperwork I was still not seen until after 11:00. Office was full had to sit outside of the office. Once brought to the back I was advised someone would be in shortly. I inquired how long due to me having to return to work by 11:45 and my appointment was scheduled for 9:30. A manager came in by the name of Debbie not friendly at all. She inquired my concerns. I advised her of wait time (which blame was placed on me due to paperwork not being completed previously which is not a requirement) even though I was still seen and hour after completing paperwork. I also mentioned it was so packed it looked like the food stamp office the whole environment and process was Ghetto. Debbie apologized but repeatedly stating I will not apologize for my patients. Which left me confused 🤔 I inquired what did she mean. She stated “patient being ghetto”. I made it clear to her I was not referring to the patients I was referring to the environment and it being packed like a food stamp office. She then stepped out I continued my conversation on the phone she then stuck her head back in and advised “ Oh and you cannot be on the phone with the provider comes in “. I advised I can read and I’m aware of that. I let the nurse know I would be returning to Baptist where I would never have any of these issues.

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3.0/5
3.0 /5
The practioner was very polite, but I could see that there are restrictions on what she can do. Up to now I'm not sure why I need to see a doctor in person to discuss even more about the results of my ultrasound.Thanks.

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1.0/5
1.0 /5
HORRIBLE EXPERIENCE. went to a WOMENS ONLY clinic to have a pervert old man come try to do my procedure. Horrible.

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2.0/5
2.0 /5
I was on time for my appointment. I waited over an hour in an overflowing waiting room. They had to open the door and set up chairs in the hallway for people to sit in as they also waited to be seen for their appointment. Once I was called, the nurse & doctor were great! However, the waiting for over an hour in that crowded waiting room is unacceptable. Too many doctors in town to have to deal with this inconvenience!