Lacking patient education on gestational diabetes

Every person in the office is really nice, and compassionate.

All of the teammates and professionals are very kind and respectful. The office seems to be disorganized and sometimes behind anytime that I brought up a concern. They have been quick to respond and correct it but there are often times that the team is unsure of what I’m visiting for and most recently been identified as the wrong patientThe wait times could definitely be conflicting with personal schedules, especially when the frequency of the visits are increased in two times a week and the patient time is sensitive

Dear Administration Team,I am writing to formally document my experience with my scheduled appointment on 12/30/25 at 2:30 PM with Dr. Natalia Shringrapure.I arrived on time, was registered, and remained in the waiting area for approximately 45 minutes. During that time, no one informed me that Dr. Shringrapure was not in the office. I did not receive a phone call, text message, or any prior communication to notify me that my appointment needed to be rescheduled.After waiting roughly 40 minutes, I finally approached an office staffwas informed that Dr. Shringrapure was unavailable and asked whether I wanted to continue waiting longer to potentially be seen by a nurse practitioner, Teresa. At that point, the scheduled visit had not occurred.While I understand that medical offices can be busy and that unexpected issues arise, the lack of communication and extended wait time without any update is unacceptable. A basic courtesy notification would have prevented this situation entirely.Please be advised that I will be contacting my insurance company to ensure that no charges are processed for a visit that did not occur.I hope this feedback is taken seriously and used to improve communication and patient experience going forward.Sincerely,Julie Rojas

Long time waiting for the doctor, they need more people working as team , not just one doctor for all of us .

The use of AI for your answering system rather than a regular robot answering system that doesn't use up enough water to supply a small town is a baffling choice, especially since it doesn't work. Also, the fact that you can't access the patient portal anywhere except the app, and the app doesn't even work, is absymal and I'm genuinely never coming back to this establishment.

For me , my experience with Diana health Is a very good experience. I can't say anything had . Helpful, friendly . The team is very good. Thank you

Everyone is super nice & welcoming.

None! Everyone was great!

Yesterday was my first appt with my second pregnancy with you guys, and I was not satisfied at all. The new midwife Kristen was VERY rude and bluntly disrespectful in her body language and facial expressions. I feel like as a patient I was NOT heard or understood, I was brushed off and pushed away like my concerns did not matter. I find that very unacceptable to someone who is concerned with what is going on in their pregnancy.