I had to call for the link to join around 35 minutes before my appointment. I also received two other links six minutes into my appointment. The practitioner could not get her microphone to work, so she had to call me. I definitely rushed as the conversation didn't start until almost 15 minutes into the appointment. Just a lot of technical issues led to me being frustrated. Not necessarily the practitioner's fault.

None

This was my second ever appointment with Diana health (first was 3 years ago). I arrived early as suggested at 8:15 for an 8:30 appt. I was told upon check in that the doctor was running a little behind so it would be a bit before I was seen. Understandable. I had to follow up with the front desk an entire hour later at 9:30 to inquire about being seen. She told me I should be the next person. I had to get to another appointment so asked if I should reschedule and was told they thought I would be seen soon. I can’t remember what time I was finally called back but I did get back to a room with the nurse. I explained I was in a huge hurry and so she tried to ping the Dr to see if he could come in next to do my exam- this was just for a well woman exam. She couldn’t reach him and so she then asked if I would be ok to see an NP. I said yes of course, that would be great. Thankfully she was able to get an NP in to quickly do my exam, kudos to that nurse.I would have loved more transparency on the front end (he was delivering a baby, maybe we should reschedule, asking on the front end if I would be ok seeing an NP instead). I completely understand that doctors get pushed back in this field all the time and that is not the issue. More transparency and any hint of apology for being there for over 2 hours to not even see the doctor I was scheduled with would go a long way. I hope this feedback is productive, thank you.

I waited thirty minutes for the lab to call me back before I went myself to check and my labs hadn't been ordered yet.

Replacing live receptionists with computers is a huge mistake. You can’t consult a computer in the same way as a live receptionist about the intimate needs of an appointment. I was extremely disappointed and frustrated by this.

Madison Power and her team are amazing, thank you for been that supportive, she always explains me all my doubts.

Loved the 1 on 1 attention and scope of knowledge of my visit. Definitely helped getting this information.

Jalyssa Knight was my midwife today and she was amazing! I haven’t seen her before for either of my pregnancies but she was very personable and friendly and attentive. I felt like she wasn’t rushed and she really wanted to listen to my concerns and learn more about me as a person not just a patient!

ultrasound ran extremely behind. i understand things can run behind but it makes it frustrating to entertain a toddler or not be able to give childcare the correct time.

I was on hold for 21 minutes and the got disconnected. My problem was never resolved.