No one ever answered my phone call on Zoom so I have refuse to set up another appointment with my doctor because if you guys aren’t gonna take me seriously on a virtual appointment, why would you take any more serious in person?

Stephanie was just not very kind. She also refused to refill my prescriptions even though they are part of my currently taken medications and my OB knows I’m taking them. I feel like all the sudden withdrawing from two different anxiety and depression medications that I’ve taken for over 4 years is more harmful than prescribing them.

I’ve had mostly positive experiences at this office — the staff and nurses have always been very sweet and kind. However, my recent appointment with Suzanne was extremely disappointing. I am early in pregnancy with a history of two back-to-back miscarriages, so I came in needing clear communication, reassurance, and accurate information. Instead, Suzanne told me that progesterone testing is “only covered once a year,” which is not true. My insurance covers repeat labs when medically necessary, especially in early pregnancy or with a history of recurrent loss. When I asked about repeating my hCG for monitoring, Suzanne responded with a remark like, “if you want to get poked again,” which felt dismissive and completely lacking in compassion. It made me feel like my concerns were an inconvenience to her. Everyone else in the office has always treated me with kindness, but Suzanne showed no empathy or sensitivity toward someone going through a high-anxiety, high-risk early pregnancy. My most recent miscarriage I asked for a full blood panel and she said insurance won’t cover it until my 3rd miscarriage which is sometimes true but she didn’t even try. I asked another doctor there (can’t remember her name) and she ordered it for me!! So thankful for her and guess what insurance did not charge me! I left my appointment feeling unheard, brushed off, and unsupported — which is the last thing any patient, especially one with previous losses, should feel. I hope the clinic takes this feedback seriously and ensures all providers show the same level of compassion and accuracy that the rest of the staff does.

The last time I was seen it was very rushed and unprofessional

I was seen , told they would schedule a mammogram , never received a phone call from them or where I was supposed to go . They treated me like every other gyn , like if your not having babies we don't care about you . Ill be going somewhere else

Not about my virtual visit but I had a well visit and lab work done sept 19 and have not heard anything since. They even called me in a Rx but still no phone call or explanation on anything

The only thing I got flustered about was downloading the zoom app. I didn’t know I needed to download that until it was like time to start. Other than that everything was perfect

It was very easy and I felt very comfortable talking with them virtually. They explained to me various options to take for birth control and took into account my medical background. I felt that trustworthiness with them. I recommend their services.

Amazing mental health provider. I felt valued as a patient.

I love this place, everyone is so nice and helpful i love it