I love Mrs Victoria. She explains so much and doesn’t rush out with me. I know she really cares about me and my baby

The front desk staff isn't very friendly or welcoming. The back is highly disorganized. I didn't get initial OB blood work done until 5/5 and my first appointment with you all was 4/6. I did my glucose on 4/21 and looks like the blood sample was lost because no results or information could be found about it during my 5/5 visit.

Yes. Please call me back at 850-321-1279.

While waiting in the waiting area I observed the staff coming out Rude calling patients name and then saying people were moving slow and they didn’t have time for this behavior. Receptionist had on a multi color hat and would lay her head on the desk when she wasn’t waiting on anyone. The waiting room was over stimulate with so many people and no mask were available with such close contact

I have a few concerns. After my previous appointment I was told by the front desk I would be contacted to schedule my 3 month follow up. I was never contacted. Having to talk to AI to ask my questions when trying to make an appointment. Long wait times in a crowded waiting room. Being brought back and forth between triage, lobby, ultrasound, lobby then back to see the doctor instead of being called once and doing everything. Not being able to pay my copay at my visit but instead getting billed much later.

When I call a doctors office I don’t want to talk to a robot!!!! Put a human being back on the phones. It’s very weird and inappropriate.

I just want to hear back from billing

The waiting area and reception desk was a absolute joke!Ghetto as hell.The music was questionableThe professionalism was non existent

I had expressed I had concerns and an issue concerning my visit and overall scheduling experience prior to coming in for my visit. I was instructed to ask for practice manager Haley Hughes upon arrival to discuss my issues and that she had been notified that I was attempting contact. I arrived for my 10 am appointment and was not seen by the doctor until 11:30 am. Not only was I inconvenienced by the ridiculous wait time but, after several messages and attempts to speak with her before and after being seen, Ms. Hughes never attempted to make contact nor did she reach out to me via phone call during business hours after I left the office or the next day. I understand having meetings and calls but to outright and carelessly ignore a concerned patient under any circumstance is deplorable. My overall experience at Diana health from the beginning of my pregnancy to now has been a constant decline and it doesn’t seem as though the staff or admin cares to take constructive criticism or positive change. Every patient should matter and no one should have to endure the ridiculous experiences or excuses under any care.

I needed to follow up after my hysterectomy and couldn't make appt with my dr if he is even still there because of the ai robot on the phone