The automated AI system is a pain; it’s too difficult to reach office personnel. Additionally, front desk work flow could be improved to enhance patient experience

getting results mixed up IS NOT good !

Everything was excellent.

I want to put in a good word for Dr. Shawn Ramsey. I appreciate his help in getting me the proper medical care I needed. Thank you!

No additional concerns

Did not like speaking to a bot for scheduling.

It should not be so difficult to schedule an appointment

It’s unacceptable to use an AI robot to speak to patients without any option to be escalated to a human.

No complaints about the staff - the receptionists were delightful and Malyn was extremely knowledgeable and thorough. I made my appointment for 8am so that I wouldn’t have to wait. The day before my appointment, I was rescheduled to 8:45 with someone else. I then had to wait 30 minutes to be see. Shocking that a backlog had already built up so early in the morning. My time is important too and I can’t spend thirty minutes just waiting to pay you money.

While in the triage room, the nurse was on her phone with someone while asking me HIPAA protected information. Didn’t really feel like my privacy was respected.