Use a real human being instead if an automated call.

You guys do not call back, you don't answer your portal, you do not know how to charge clients properly. Charged me 2,000 when im no longer a client there. Your communication between schedulers and clients fucking suck. My experience with everyone except for doctors have been ass. You're lucky that I don't have access to any of the corporate numbers because I would have reported this shitty ass practice.

My husband called to pay the bill for me as I have anxiety, he listen to the call menu and typed in his number to get to the billing menu. Only to be met with an AI, who was not at all helpful or able to do the job. The AI talked my husband in circles, then proceeded to say let me find someone who can help you, great right?, incorrect the AI was so awful it took him back to the main menu, meaning his options were to do this process over again, he then gave up trying to pay the bill since he has better things to do then fight with a poorly built AI that needs to be shut down immediately. Which is a lot coming from my husband who works in tech, and generally approves of AI..but not in this case. Not at all. I would highly recommend you either allow online billing likes lots of places do now a days, OR remove your AI 100%. The experience was awful, hire real people.

It was good once I got to talk to a person on the line.

Amanda is always courteous and prompt at responding to messages and courteous when I speak with her.

Long wait - dirty waiting area- unfriendly staff

The waiting area is a little cluttered. I was not informed to disrobe after leaving a urine sample.

Always nice and do good work

I could hear the staff talking outside the door about how I didn’t need to be on the schedule because Dr. Byrd was running late for a surgery. My appointment felt very rushed and I felt like my situation wasn’t taken seriously.

I did not mind talking to the automated system however, the background noise of other people talking was very irritating, especially seeing that I was not talking to a real person.