I just want to hear back from billing

The waiting area and reception desk was a absolute joke!Ghetto as hell.The music was questionableThe professionalism was non existent

I had expressed I had concerns and an issue concerning my visit and overall scheduling experience prior to coming in for my visit. I was instructed to ask for practice manager Haley Hughes upon arrival to discuss my issues and that she had been notified that I was attempting contact. I arrived for my 10 am appointment and was not seen by the doctor until 11:30 am. Not only was I inconvenienced by the ridiculous wait time but, after several messages and attempts to speak with her before and after being seen, Ms. Hughes never attempted to make contact nor did she reach out to me via phone call during business hours after I left the office or the next day. I understand having meetings and calls but to outright and carelessly ignore a concerned patient under any circumstance is deplorable. My overall experience at Diana health from the beginning of my pregnancy to now has been a constant decline and it doesn’t seem as though the staff or admin cares to take constructive criticism or positive change. Every patient should matter and no one should have to endure the ridiculous experiences or excuses under any care.

I needed to follow up after my hysterectomy and couldn't make appt with my dr if he is even still there because of the ai robot on the phone

Use a real human being instead if an automated call.

You guys do not call back, you don't answer your portal, you do not know how to charge clients properly. Charged me 2,000 when im no longer a client there. Your communication between schedulers and clients fucking suck. My experience with everyone except for doctors have been ass. You're lucky that I don't have access to any of the corporate numbers because I would have reported this shitty ass practice.

My husband called to pay the bill for me as I have anxiety, he listen to the call menu and typed in his number to get to the billing menu. Only to be met with an AI, who was not at all helpful or able to do the job. The AI talked my husband in circles, then proceeded to say let me find someone who can help you, great right?, incorrect the AI was so awful it took him back to the main menu, meaning his options were to do this process over again, he then gave up trying to pay the bill since he has better things to do then fight with a poorly built AI that needs to be shut down immediately. Which is a lot coming from my husband who works in tech, and generally approves of AI..but not in this case. Not at all. I would highly recommend you either allow online billing likes lots of places do now a days, OR remove your AI 100%. The experience was awful, hire real people.

It was good once I got to talk to a person on the line.

Amanda is always courteous and prompt at responding to messages and courteous when I speak with her.

Long wait - dirty waiting area- unfriendly staff