Excellent service; Friendly and responsive staff.

OK here goes again. My 2015 passat was just barely out of warranty, I bought from Hannah. The drivers leather seat is coming apart, failing, Hannah and VW care refuse to acknowledge the failing material. Hannah VW said they would look into it, they only gave me the VW care # and said it was up to me to get it done through them. so they basically washed their hands of it. VW care ignored my complaints .. Soo I still need my seat fixed and I shouldnt have to pay for it. I made a living by repeat customers and this isnt how to grow your customer file..My next vehicle WAS going to be an Audi .. but not now..

Thank you!!!

Great experience. Very efficient and friendly staff. It would be nice to know ahead of time the price and what is being planned for service

I would only score your organization a 3. I was very pleased with my salesperson Crystal Brown and the price on my vehicle until I saw an additional $748 service fee, when I asked what this was for? I was told licensing and registration of my vehicle. This is far higher than the amount quoted on-line for Oregon. After spending 6+ hours at the Oregon DMV renewing my registration permit because I had purchased my car in Washington I would like to know specifically what the $748.00 covered? Was this just a hidden cost? I am still frustrated by it! Thank-you

Good service

It would be nice to know from when this email is being sent. It has been months since I’ve taken my vehicle in to the dealership...

Excellent

I was disappointed that I was not given my loyalty discount.

Not sure why I am receiving this survey- it’s been a while since I’ve been in.