Came in on short notice and sales and finance staff stayed late to complete car purchase. Love the car and glad could coordinate with pre-approved lender. We were surprised with two fees for appearance package and theft coverage at $1700 and was offered to remove /replace with multi guard. Asked if could drop price or remove and they finally did. Happy with final outcome but better if had straight forward pricing from get go.

Phenomenal service. Jessica and Miguel, and Angela in the service and parts department. As well as Art (location manager), Raymond (sales) and Collin (financing) went above and beyond for me and my family. They fixed a problem, that had nothing to do with them or their location. And that right there spoke volumes. They truly are an amazing group of humans. And I feel as if I owe them so much. They explained everything to me, as well as my brother. Told my options. Apologized for how another location had done me wrong and promised to help me. I mean calling/ texting/ emailing to check in. They were so kind, patient, understanding and kept their word. Dick Hannah on 122nd and burnside is where I will be telling everyone to go to. They all worked as a team, they were so genuine and sincere. I wasn't just another consumer. They treated me with such care. Each call I found myself crying after hanging up, because they all kept their word. They gave me hope and most importantly reassurance. What may have seemed so small to the other lot, was major for my family and I. And I am just beyond appreciative of the care Burnside location gave us. The whole team made my birthday one to remember. Jessica, Miguel, and Angela it all started with you three. Let me know when I can drop off some goodies, cakes, brownies, cookies lol. Art, as a manager, as a good man, and person, and not just another manager, THANK YOU! you truly are a gem. You kept your word. And acted on your acted on it. As for Raymond, thank you for being so attentive and patient. And thank you for being honest about everything. You put yourself in my position and gave me your honest opinion. You were very sincere. And even told me happy birthday multiple times. Collin thank you for being so organized as well as also being attentive. You and Raymond staying late, due to my work schedule was amazing, knowing you guys needed to get home to your families. I will continue to tell everyone how amazing you all are! thank you for making this such an amazing experience for me. I walked away happier than ever. And it is all thanks to all of you! I will seriously be dropping off some food or snacks. Side note, thank you for letting my kiddos enjoy the snacks while we waited. You all truly are blessings. And I am forever grateful!

Everyone at the dealership was very helpful and it was a fun experience buying a car from them!

My car purchasing experience was painless. Sales Reps, Managers and Financial are all solid individuals. They make you comfortable at Dick Hannah and really try to provide an amicable sale. Will shop again. A+++

Reno was good

Raymond, Boston, Joseph and the finance manager were spectacular in their customer service to us. There was no pressure to purchase and they were quite gracious in their handling of our questions. Raymond even took the time to help us connecting, and with setting up our phones in the vehicle. He is an asset to the dealership. The buying experience was a little long, but the outcome was great and worth it. We would definitely recommend purchasing a vehicle from the Dick Hannah Auto Group.

We were dreading going into the dealership because of our prior experiences elsewhere. But from the moment we walked in this time around, the vibe and experience was completely different. Raymond was a breath of fresh air to deal with - no hard push, easy to deal with and generally just pleasant to be around. We walked in not knowing what to expect and four hours later, we left with a new ID.4. That’s a testament to Raymond’s approach. We plan to tell our friends who are currently in their new car search about our experience.

Very nice people. Straight forward transaction.

Incredibly helpful and courteous, VW of Portland once again went above and beyond to help us get exactly what we were hoping for and more. Thank you Ramen Liao and the whole service team for all your hard work!

Incredibly helpful and courteous, VW of Portland once again went above and beyond to help us get exactly what we were hoping for and more. Thank you Ramen Liao and the whole service team for all your hard work!