I was unable to schedule online. Was not user friendly for meScheduled an oil change. Recommended 60,000mile service at check in was added. This took longer of a wait then initially expected. It would be really nice to talk live with a service representative (not an operator) who could pull up what additional service is recommended and give pricing so i can schedule at that timeMitsubishi service entrance is not clearly markedHoping the plans for customer waiting offers tables and plug ins. I always bring my work laptopService Advisor Devin was EXCELLENT. Took the time to explain recommended service, checked with technician what time was available was knowledgeable, respectful , kept me updated. I like that he could take payment at checkout and he assisted with scheduling my next appointmentThe entire process from scheduling to leaving is not perfect. Always room for improvement

Great people,great service

Seating area was overcrowded and cold. TV was not on and only one magazine available. No coffee or hot water for tea was available. One customer tried to use vending machine and product got stuck.Could not bring up the information I chose on the website when making my appointment. Had to go go someone else and ask information that was not showing up on the tablet to what I chose to be done.They had to remove plastic from seat and stuff left on floor.Information that was offered on the web is not transferred to service department. This is not the first time this happened. I chose oil change, tire rotation and cabin filter and another filter to be changed for a total of $166.91 and when I got there they wanted to charge me $272. They ended up finally agreeing on the price on the web after investigating. The mechanic did not rotate the tires, since he said they were not needed and did not change my one filter, and I was charged $172. for an oil change and a filter.Information that was offered on the web is not transferred to service department. This is not the first time this happened. I chose oil change, tire rotation and cabin filter and another filter to be changed for a total of $166.91 and when I got there they wanted to charge me $272. They said the web must of changed and that I should of submitted a coupon. I told them their was not coupon that this what was listed when I checked the box. .They ended up finally agreeing on the price and investigated the service web, must of updated the special after I made my appointment. The mechanic did not rotate the tires, since he said they were not needed and did not change my one filter, and I was charged $172. for an oil change and a filter.

Would like to have correct record of maintenance performed in OctoberOnly offered me days a week out. Had to ask for closer datesNot easy to talk to mechanic.

Under construction

As aboveMy car is not in your computer base and the online appt is difficult to maneuver. My appt was not in the right garage. BUT when I was rescheduled the staff were great and picked up and dropped off my car!

Fast service and friendly people

Honestly, prices upfront, explaining what is wrong and how to fix it, always polite. Great customer service!

😊FriendlyFriendly service and good job

Costumer service was out standing