You are asking MBA questions that totally miss the point - you sent me to the wrong doctor. I've no issues w Dr. Mills, his assistant or the Xray tech. They were fine. It's a management problem - just like the 4x you asked me to fill out a buncha paperwork that all covered the same stuff........

Dr Mills reviewed my situation and explained and answered all my concerns. His bedside manner makes a patient comfortable and easy to ask questions.