Sarah Grace was the associate who was supposed to help us. When we showed up for our scheduled appointment, the door was locked even though the entrance was really busy with a lot of people going in and out. When Sarah Grace had to come open the door, her demeanor was very annoyed. When I told her I had an appointment at that time, she made a face and told me that my appointment was actually 30 minutes later (which was not the case). When she double checked and realized that I actually had an appointment for that time, she did not apologize or say anything reassuring. Instead, she chose to double down aggressively, saying that I had scheduled 2 appointments. I don’t believe there was any reason for her attitude towards me and my family. We would’ve been happy to wait if we were actually early or if a mistake had been made. Next, she seemed to not want to show us any units. She said that she didn’t have much to show, and that they didn’t have any units that we were looking for (even though we didn’t have any specifications). She finally let us see some units after we explicitly asked to see anything available at all. Overall, I felt her behavior was uncalled for and made me disinclined to want to live at the property.

Unprofessional and the common areas, hallways, elevators need updating and cleaning.

Clearer, transparent, and good communication is something that needs to be approved. I didn't know that it had been fixed until the day after.

Brian and Jackson are both amazing! Diligent, profesional, and polite.

Everything went perfectly

My experience has been outstanding.

Amazing experience with management and everyone here. They go above and beyond to make sure we are satisfied and live comfortably here. The best place to be at is Durham heights Thanks to Shavon and her team!

This issue has not been resolved. Not sure why I am getting a survey when my most recent issue (The outside door handle to the garage has not been fixed).

Maintenance was amazing & shout out to the supervisor or whoever fixed it later & emptied our pot catching the leak we are extremely appreciative :’)

Thank you!!!