The person I worked with didn't show me where each part of the car worked & the plates were were not in the correct place this made me to come back to get them switchedFor me the process in explaining the contract went very fast & I wasent sure I had made the right decision based on thatAlthough it was a good experience the process took all day & had to come back a couple times to get things resolved

They’re remodeling the building and that’s very nice for the customers too, thanks.

It is time for a little updatingAfter 2 months I got scheduled; the assistant called the day before to make sure I could still make my appointment. The service dept. text to see if I could reschedule due to another vehicle was taking additional time. I didn't see the text and came to my appt.My sister has been a customer service agent for Mannheim Steamroller for 30 year and I know what customer service should be. There need to be some accountability.The customer service needs a little assistance. When I told the sales how no one calls you when leaving a voice mail. The answer was, yea a lot of service dept. could do better.

My experience at Edward's Mitsubishi was great! The management and staff all kept me informed, they made me feel like my time was valuable. I appreciated the hospitality and the work they did to get things done for me. They really know how to make a customer feel like the only one, I didn't feel like I was just a number on a board like other dealerships I've been to.

Under construction

They diagnosed and fixed my car. I had taken to a different mechanic with a recommendation of over $2000 of repair. I talked to the Mitshibishi people. They told me to come in for a diagnostic test. What I needed was way less.

had to call several times before someone answered phone.I didn't know the car was done. again during this whole process no one ever called me about my vehicle. any information and communication was because I called them and/or went to the dealership.I had the misfortune of having service done during their move? I really don't know what was happening and neither did the service department. the car was dropped off at the Mitsubishi building but I had to my find my service advisor in the KIA building which looked brand new, but I think they were still getting everything set up. I never actually was in the Mitsubishi building.never received one call from Laura. or anyone else at Edwards. the car was there for repair after hitting a curb during snow and ice storm. first I was told tie rod is bent, but that is not serviceable so need a whole new steering rack. when I questioned that then issue was actually steering rack is also bent. also some issue with oil pan seeping. was told that could be a warranty issue. apparently it was not. was charged $700 to reseal it.not washed. oil reminder not set. no oil sticker on the windshield. tires inflated to 50 psi (the max for the tire). did not go over the invoice with me. had to ask about the safety recall. took about an hour.the car appears to be functionally properly now. I am very disappointed in the experience I had. I will never return to Edwards Mitsubishi. I am doubtful I will keep this vehicle for much longer.was very shocked to find out that the oil pan was resealed at the outrageous price of $700. and that did not even get me a full oil change (no filter )

I don’t agree with charging shop fees. Should be included in the price.

Great as always

Thanks for the great job!