After I told her NOT to run a test, she did anyway! And then told me they cannot do anything about it. I knew before coming here that they couldn't do anything, yet she took it upon herself to do everything I asked her NOT to do.As mentioned before, took forever, and she did not want to give the keys back. To reiterate, she was a white lady with tattoos, and she's on the bigger sideFire her ass or train her to be a better human being.She threw my keys on the counter, and after I told her I did not want to pay for the test that I DID NOT WANT, she took my keys and said, "These are mine then." Then, she just walked away, and I couldn't get into contact with her.I came in for a key replacement, and I had specifically told them I do not want a diagnostic test. They did one anyway and charged me for it! Insane. Absolutely insane. When I booked the appointment, I made it clear that I did not want a diagnostic because I knew myself that the key was gone. I made sure they weren't going to do one in person as well.None of these! The white lady with tattoos was insanely rude and kept treating me as if I were stupid or a child. She was very sarcastic and constantly talking down to me.

SatisfiedWould like to meet TechnicianYou are great

Awesome customer service

COuld use some updating, but OkGreat service and quick. Did not try to sell me anything I didnt need

Good salespeople

They did a great job

Nothing reallyI know I added more services, but before that even happened it was taking a long time. I was there from 9:45-12:45Every possible thing that could be adjusted had been adjusted in my car and not put back. I don't understand why the mirrors, the steering wheel, and the seat has to be adjusted so significantly everytime I go there. They should just move the seat forwards or backwards and leave everything else alone. It takes me forever to get my settings back where I had them.It would be nice if in the future, an estimate of the costs for services provided would include labor and if not, they need to tell the customer that. This was the first time I had to pay for service after buying my vehicle and I spent over $1,000 at the dealership. Also, please quit adjusting everything you possibly can when you drive the car to the garage for service.The estimate I was provided did not include labor charges and I was not aware of that. The bill was about $350 more than I thought it would be.I was not told about the additional labor charges.

Not being notified of what was needed when the radio was replacedChairs at counter by service desk are very uncomfortable.Were not able to solve radio issue

Every bit is service is awesome. No fail.I always have sincere support and service from the auto service department.

I resent the fact that they harass you into giving them a five star ratingDid not resolve our issue.They did nothing to solve the problemUnless under warranty, I will never use their service options againMy husband was in the waiting room, and they continued to text me at home. I replied to their texts, telling them that he was in their waiting room and they needed to go talk to him.