The quote I was given (by two different people on two different phone calls) was completely wrong. I didn’t find out the quote was wrong until I was already in my appointment.James is amazing.Misquoted total price for work that was needed.See previous responseJames is amazing and did everything he could to help me out.I was told for an hour that the car would be done in “10 minutes”. Then, when 15-20 minutes went by, I was continuously told that it was almost ready. It took an hour from the first time I was told it was almost ready.

Only problem is that no one answers the phone & wait for a call back.One of the parts didn’t show up as normally scheduled.There was only one person available to checkout & update me. Curtis was great but he had to do everything that would normally take 2-3 people.There are only 2 people there & as a new customer it was very different than what I’m used to at Toyota. They need help.Curtis very patient & willing to assist

N/ACar was finished within a couple hours of drop off, but neither the service tracker that was texted to me or the phones worked. They never updated the service tracker bar after check in and the phones apparently weren't working part of the day and they couldn't get a call to me until almost the end of the day to come pick it up.See comments on other questions.It was completed within a few hours of drop off, but neither the service tracker or the phones apparently were working, so I was not able to get my car till the end of the day.N.AThe woman running the service desk was very nice, but she was apparently the only one working that day for the entire service area. She did not greet me at my car when I originally dropped off and I had to wonder around the building to find her. earlier in the day When I came back to pick up, even though I was already standing there ready to check out, she repeatedly had to answer the phone and helped them before me, which took 15 minutes, then when she was finally available to check me out, we had to walk across the building to a completely different desk to make payment. Only having one person on duty to answer the phone, check clients in and also run the desk where people pay and check out seems VERY inefficient.N/A

They made me wait then I had to leave. I wanted to upgrade to an Outlander from a Mirage. I didn’t test drive or really see any new cars, but the next day they asked to run my credit even though we did nothing. I’m displeased with my treatment

Basic waiting area facilityCourtesy car was not included due to the water being down.The mis-diagnosis of my vehicle has me to a point to where I have lost trust in the dealership and I am considering if I want my vehicle serviced there. Even though I was offered to bring my car in to get a full diagnosis of my vehicle, it’s an inconvenience because it should have been done right the first time. When I called back I had to talk to 3 different people who provided me with no information in regards to my Car facts. I had to speak with new car sale in order to get a message to the mgr or Curtis. So overall disappointed with the service trust with the mechanic and the overall experience.Service for the oil change was longer than expected and the Car facts and mis-diagnosis of battery was not included

I don’t know about WiFi because I didn’t try to use itThe tech checked my cabin filter. Somethings fell out of my glove box and whoever serviced my car left everything in the floor.Curtis is nice, but the rest of the process was not friendly and I was not valued for my time. I wanted to see about upgrading to a new car. I waited 45 minutes to not be helped. The service Curtis provides is always awesome.

All is greatGreat customer serviceExcellent attention

Was not washed or vacuumed. I've taken my car in there before and had that done.Have a wash and detail service all your cars on the lot are washed and clean customers would like to same thing if offered the service

NoneAfter opening the hood, I found that several fluids were not fully topped off and were only near the minimum/add line. This does not meet expectations and is not acceptable.

I have had no problems with the service