Good salespeople

They did a great job

Nothing reallyI know I added more services, but before that even happened it was taking a long time. I was there from 9:45-12:45Every possible thing that could be adjusted had been adjusted in my car and not put back. I don't understand why the mirrors, the steering wheel, and the seat has to be adjusted so significantly everytime I go there. They should just move the seat forwards or backwards and leave everything else alone. It takes me forever to get my settings back where I had them.It would be nice if in the future, an estimate of the costs for services provided would include labor and if not, they need to tell the customer that. This was the first time I had to pay for service after buying my vehicle and I spent over $1,000 at the dealership. Also, please quit adjusting everything you possibly can when you drive the car to the garage for service.The estimate I was provided did not include labor charges and I was not aware of that. The bill was about $350 more than I thought it would be.I was not told about the additional labor charges.

Not being notified of what was needed when the radio was replacedChairs at counter by service desk are very uncomfortable.Were not able to solve radio issue

Every bit is service is awesome. No fail.I always have sincere support and service from the auto service department.

I resent the fact that they harass you into giving them a five star ratingDid not resolve our issue.They did nothing to solve the problemUnless under warranty, I will never use their service options againMy husband was in the waiting room, and they continued to text me at home. I replied to their texts, telling them that he was in their waiting room and they needed to go talk to him.

The quote I was given (by two different people on two different phone calls) was completely wrong. I didn’t find out the quote was wrong until I was already in my appointment.James is amazing.Misquoted total price for work that was needed.See previous responseJames is amazing and did everything he could to help me out.I was told for an hour that the car would be done in “10 minutes”. Then, when 15-20 minutes went by, I was continuously told that it was almost ready. It took an hour from the first time I was told it was almost ready.

Only problem is that no one answers the phone & wait for a call back.One of the parts didn’t show up as normally scheduled.There was only one person available to checkout & update me. Curtis was great but he had to do everything that would normally take 2-3 people.There are only 2 people there & as a new customer it was very different than what I’m used to at Toyota. They need help.Curtis very patient & willing to assist

N/ACar was finished within a couple hours of drop off, but neither the service tracker that was texted to me or the phones worked. They never updated the service tracker bar after check in and the phones apparently weren't working part of the day and they couldn't get a call to me until almost the end of the day to come pick it up.See comments on other questions.It was completed within a few hours of drop off, but neither the service tracker or the phones apparently were working, so I was not able to get my car till the end of the day.N.AThe woman running the service desk was very nice, but she was apparently the only one working that day for the entire service area. She did not greet me at my car when I originally dropped off and I had to wonder around the building to find her. earlier in the day When I came back to pick up, even though I was already standing there ready to check out, she repeatedly had to answer the phone and helped them before me, which took 15 minutes, then when she was finally available to check me out, we had to walk across the building to a completely different desk to make payment. Only having one person on duty to answer the phone, check clients in and also run the desk where people pay and check out seems VERY inefficient.N/A

They made me wait then I had to leave. I wanted to upgrade to an Outlander from a Mirage. I didn’t test drive or really see any new cars, but the next day they asked to run my credit even though we did nothing. I’m displeased with my treatment