From the time i enter the Kaiser Permanente Franklin Building and go thru the Covid-19 protocols, then thru regeneration and payment for seeing my Specialist, being welcomed in the department, and escorted to the exam room, to being listed to and evaluated by Dr. Kapler, and then going to the blood draw lab, and interacting with a number of Kaiser team members, i have always had a very positive, personal, interactive experience with the Kaiser Team at the Franklin Medical Building.