Your staff are brilliant and very helpful. My car was a few months out of warranty and the fault was fixed at no charge to myself. My only complaint is that it took just over a month to fix leaving me without a car for 3 weeks.

Salesman Marcus Reis was excellent unfortunately on this occasion it was not the vehicle we were looking for.

Ease of use and very simple to follow Customer agent was first class

Easy to use, quick and convenient Excellent customer service, precise time scales given on the works to be undertaken. Detailed video evidencing the work completed and additional advice. Great communication, polite friendly service provided

Online is not my preferred way of booking. Only negative was not being able to find key battery that technician said had been left on seat

I choose to book my service by phone as I find it quick and easy to discuss my requirements with one of your always friendly and helpful call centre staff. This way I know exactly what service I will be booking and any other work is discussed as required. I did use the online check-in service but I was still asked the same questions that I normally get asked when dropping my car off and still had to sign to say that I agreed to the work being carried out. For those reasons I shall continue to book my services via your call centre and check in at the dealer as normal. After checking my car in I had to wait for my lift home. Although I was offered a tea or coffee when checking in I was sat in the reception area for about half an hour and at no time was I approached by any of your staff, despite sitting right in front of your receptionist, to check whether they could assist me with anything. I was even scrolling through your in stock cars on my phone at the time. Regarding my last service, The service report showed that my front and rear discs/pads needed attention. This was followed up by a very misleading e-mail, dated 24th June, stating that the rectification work needed was not urgent at the time of the check but needed to be carried out by the 29th June. This e-mail was received three months after the service. I realise that you have no specific idea of how long such components will last in service but do believe that your follow up e-mail was misleading by stating a time limit. Incidentally, the rear brakes were replaced just before the recent MOT and the fronts will be replaced soon. Although neither were/are in a dangerous condition.

The team at Audi Farnbourgh were great. Very efficent, friendly

The whole process was as easy as it could be.

Friendly and prompt service from Jordan

Very helpful and friendly staff, listened to what I was looking for and delivered exactly that