Simple to use Great service

Quick and efficient with good communication.

Excellent experience overall. What let it down was that the car received a complimentary wash but the car must have been parked near some trees or bushes and by the time I collected it it was covered in debris. It was a shame because my wife was looking forward to getting it back for the service cleaned.

Friendly, helpful

Easy and works All in all Good but not happy to get a video and email being advised I need new rear brake disks (on a 3.5yr old Q3 with 34k miles still on its first set of brake pads with 50% remaining), on a RED alert at over £500!!! It is only because I sent my husband the email and video and he questioned that needing them on a 3yr old car was outrageous and unlikely when he has a track car he thrashes around, has nee pads after each event BUT not even disks after 4 events??? He called to speak to Will, and asked him to check with Mechanics and transpires that the outer edge is slightly corroded (which says more about the product!!!) but the actual function of the brake disk was fine and unaffected. So having said all that - how many people would receive this email video and just go ahead, maybe unnecessarily at high cost, if the are not “car savvy” AND how many people may fail an MoT unnecessarily too. Finally - surely the mechanics should question themselves - how an excellent condition, 34k mileage, 3.5yr old Q3 would require brake disks as THAT is not the norm!! I also have extended warranty and if the current product is corroding - due to the fact they are, perhaps, inferior- maybe this becomes a warranty issue??? Think this needs looking at…

Excellent communication

Your Team worked very professionally and efficiently.

The showroom is absolutely stunning and is great at showing off the beautiful premium products sold! I did initially have a series of disappointing issues with the quality of service I experienced from Matt Gilbert, but Nick Rees (General Sales Manager) delivered outstanding service and managed to rectify any issues I came up against, applying a very personal touch to the customer experience he delivered. My main issues were around a lack of timely and factual information I had received about the additional products I wanted added to my purchase and feeling rushed to complete a sale and collect the vehicle before the additional protection policy was added to my sale agreement.

Prompt response by sales person. Good video of car. Good follow up. Polite and friendly sales person.

I have alway had a good experience with Lookers and this time was no exception. I have confidence that everything will done correctly. The staff are always friendly and professional.