Despite booking my service and MOT quite early, on line, I continued to be inundated with messages reminding me that my service/ MOT was due, with invitations to book a date. This was irritating. My tyres appear to have "grown rubber" since last year's service. It was suggested that the MyAudi App. would be useful and if I installed it for my return the young gentleman concerned would complete it for me .After waiting for some considerable time , the final straw was when he said he would be with me in a couple of minutes. Five minutes passed and having then seen him in conversation/teaching mode with another customer I decided "life was too short" and drove away. I have now deleted the App. Otherwise, generally, I have experienced much worse from other establishments.

Didn’t receive all relevant paperwork for service agreements and minor damage cover. It would be good to have a hard copy of all the signed paperwork rather than just have it as email.

There were no issues with my car, therefore it was a straightforward process. The staff were very helpful.

Took 3 hours to be given any update about my vehicle and the tyre wasn’t in stock

Everyone was most helpful but I was only there to enquire if it was an advantage for me to change my car. I decided that, at this time, it is not to my advantage. i will return in a years time.

everything was fine

The dealership staff were all excellent. Once again though I am a little concerned with some of the advisories in that they weren’t necessary in the short term. Had I just accepted the recommendations it would have been £3000, but given my current annual mileage they’ll happily wait months or even a year.

Dominic was excellent throughout; he kept me informed regularly, and dealt with any issues quickly. Please pass on my thanks for all his diligence, and care

Need to rebook as an electronic part was not in stock. Annalise will call me on Tuesday to arrange once part is going to be in stock.

A little disappointed that after only driving it 200 odd miles from the dealer that i had to call Audi roadside assistance out to this car to put 1 litre of engine oil in it. I only found that the oil level was below minimum by being warned by the app on my phone. Was offered repayment for the oil that i had to purchase from Audi assistance by the salesman but i have to question were the pre sale checks carried out?