The service I received from the dealership was excellent, however the car sourced was not in the UK (Scotland), a price for the vehicle was not confirmed and although I test drove a vehicle it was not the same model as the one I was interested in so difficult to compare against other vendors. When I asked if there was flexibility on any finance and movement on price there was nothing offered.

All real good

I was not happy at the end as the person looking after my car had gone home and no one else was there for a handover. The person was only there to collect the payment. Everything else was fine.

Professional and efficient in setup and customer interaction. Friendly staff; excellent show room and facilities.

During booking (done online) has so much contact before, totally unnecessarily. During service, apprentice Will was outstanding - the welcome, the service plan, the communication. Top job

I use Farnborough rather than Guildford (Slyfield) as they have been more flexible with bookings and servicing "while you wait". The garage was busy and less flexible last visit, which would make using Farnborough less attractive in future.

Service was superb - but I have one recommendation - I purchased a second hand car - it was superbly cleaned - but when I started the mmi - I had to delete the previous owner’s phone/sat nav data etc - it would have been nice if that had been done by the dealership - as apart from that it feels like a new car to me.

Farnborough is one of the best Audi dealership compared to others I’ve dealt with. First class. Only feedback, keep your stock to avoid things going on back orders and then having to come back backer. It rather unhelpful and upfront communication would be easier all round to deal with but as a consumer coming back and forth because parts are on back order, not great experience.

Lewis was absolutely fantastic. He had good knowledge and was genuinely interested in helping us find the car we wanted. Was great with the rest of the family too!