The waiting area is rather austere although the may be a consequence of Covid. May be a few relevant pictures.

Neil looked after my purchase initially but left the business in the time it took for me to complete my purchase. It would have been understandable if things fell by the wayside somewhat during the handover but Jonathan picked it up in Neil’s stead and didn’t miss a step. Excellent service & experience!

Dave Lambert was very helpful.

Despite booking my service and MOT quite early, on line, I continued to be inundated with messages reminding me that my service/ MOT was due, with invitations to book a date. This was irritating. My tyres appear to have "grown rubber" since last year's service. It was suggested that the MyAudi App. would be useful and if I installed it for my return the young gentleman concerned would complete it for me .After waiting for some considerable time , the final straw was when he said he would be with me in a couple of minutes. Five minutes passed and having then seen him in conversation/teaching mode with another customer I decided "life was too short" and drove away. I have now deleted the App. Otherwise, generally, I have experienced much worse from other establishments.

Didn’t receive all relevant paperwork for service agreements and minor damage cover. It would be good to have a hard copy of all the signed paperwork rather than just have it as email.

There were no issues with my car, therefore it was a straightforward process. The staff were very helpful.

Took 3 hours to be given any update about my vehicle and the tyre wasn’t in stock

Everyone was most helpful but I was only there to enquire if it was an advantage for me to change my car. I decided that, at this time, it is not to my advantage. i will return in a years time.

everything was fine

The dealership staff were all excellent. Once again though I am a little concerned with some of the advisories in that they weren’t necessary in the short term. Had I just accepted the recommendations it would have been £3000, but given my current annual mileage they’ll happily wait months or even a year.