I booked a waiting time slot, which I ended up waiting for 4 hours which I felt should have been more clearly communicate at the time of booked and drop off. Since having my service, I have also received another call requesting to book my service in which shows a lack of communication.

Was surprised it took a long time just for fitting a central arm rest. and repairing a nail in the tyre though !

I received an email on 13/9 telling me that my car was due for a service. As the car was delivered in January 2022, I ignored the email as I was expecting my 1st service in January 2023. On 16/9 I received a second email and this time I decided to call the number in the email. I spoke with a gentleman who assured me that, as the car received it PDI in October 2021, a service was due. I booked a service and duly delivered the car to Audi Farnborough - a 45 minute drive from my home. Having left the car, I was called and told that the car did not need a service until January 2023 and that my service plan would not cover a service in October. Having made my displeasure extremely clear, it was agreed to complete the service under my service plan. The service was completed and I was told that next service will in January 2024. I now have a lack of confidence in Audi that I am half expecting a call in October next year advising me of the need for a service. If I do book a service in January 2024, I hope I will not be told that the time beteween the current service and that next one is too grerat and that it won't be covered by my service plan. I wouldn't be surprised. Not a great experience which undermines my confidence in Audi. Don't the different parts of Audi talk to one another and why doesn't the IT system identify the correct date for a service? It shouldn't be too difficult. Maya, your customer service rep, was very helpful in sorting all this out.

Very efficient, booked me in at short notice for MOT, much appreciated

Robyn our consultant had excellent customer service skills - she was welcoming, informative, giving good advice and assistance during the cars service.

Very good service as usual. Only point would be that BMW on the same day offered us £1000 more on trade in than yourselves, which is quite a difference.

A great experience , very happy customer

I think I have already sent you a questionnaire

Technician was great! Very thorough and in all my years of having a service at Audi, he has been the most thorough and detailed explanations.

I was told that the sales team would give me a call while my vehicle was in for service but no one called to discuss any possible replacement next year