Simon Gale was excellent! He was friendly, knowledgeable and went out of his way to find a car that met our needs.

All good as usual, friendly staff and good communication.

I am still awaiting a formal response from Customer Services at Audi UK regarding the unacceptable tyre noise from the Bridgestone Turanza 005 tyres fitted to my new A3 Sportback . A very recent tyre review - see link below -shows these to be the noisiest of those reviewed with a 72.5dB rating. This compares to the quietist, the Good Year Eagle F1 Asymmet. at under 68dB. And this is on a logarithmic scale so the difference is actually >40 fold https://www.tyrereviews.com/Article/2022-Tyre-Reviews-17-Inch-UHP-Summer-Tyre-Test.htm

Your service staff Robin and Maya, were excellent, and the internal drop off/pick-up area is very cool!

You emailed this survey to 'James' but at my email address. That is my son's name - he previously owned a VW Golf and used your services so that may be why you have linked that name to my address and my dealings with you. I am the customer who used your services recently as I have an Audi TT but it is obvious you have some details stored incorrectly/ confused with my son's previous contact with you which it would be prudent to correct as it will be myself using your services in the future! Thank you

Collection and delivery of the vehicle is a big plus - and pleasantly done.

Booking through MyAudi for an MoT (only) actually registered as an “engine service” when published on the system. A phone call resolved the issue, but there does seem to be a system error (I tried booking twice and the same thing happened).

Please could you update your records as all comms for this car are addressed to Mrs Dominy

An exceptional example of good customer service but unfortunately the car didn’t fit my needs. I will look again in the future!

Rudi did a great job in helping us decide on how to replace our old Q3