Happy with the service and Audi custom but deals were not very good.

I was not satisfied with how my car was returned to me after the tyre change. The tyres were very dirty and covered with blue fitting material or something similar. Also, my car displayed a “low battery” warning. I had already replaced the battery, yet the issue persisted. Audi then replaced it again, saying I had not chosen the correct battery, which I know is incorrect, as I checked the previous reference number before purchasing it online. Despite this, the warning still appears. I will ask for a refund of that part of the service

Dealt with in a very friendly, relaxed and professional manner

Poor communication

The sales person was helpful in areas but spoke over me a lot during my interactions, told me about his personal car and bike collection. I mentioned I once owned a JCW from Park Lane, and I couldn't say another word until he said he had built his own MINI, the speeds he was doing on public roads and someone on his team who is also building an RS3. It was a shame that I wasn't listened to and this made me feel that any requests I had would be ignored. It didn't give me confidence that if I bought a car, that my requests would be taken seriously.

Generally OK but I felt the sales exec could have been a bit more engaged and have bit less officious. I felt a little bit like he wasn't taking my enquiry seriously. I had to persuade him to provide a part-ex valuation so that I could evaluate the overall costs.

Service was very good. Friendly, helpful and genuinely decent advice.

After many years as a Audi man I have moved to BMW, due to very bad advice on purchasing my last car in 2024, new offer was easily beaten by BMW

Ben McCadden is an asset to your team!

The guy who phoned me was really good