Farnborough Audi
4.7/5
4.7 /5
1,333 Verified Reviews
4 Templer Ave, Farnborough, Farnborough, GU14 6FE, GB
01276 606500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,333 Verified Reviews
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1.0/5
1.0 /5
Salesman didn’t call on the day we had agreed. Made the call the next day and was unprepared. All the information that was to be sourced was not so 3 days wasted time. Felt salesman winged it and assumed I knew nothing about Audi. As a family we’ve had 8 Audis. A8,A7,Q7,Q5 twice, A3 and A1 twice .
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5.0/5
5.0 /5
Callum was great, would like to purchase from him if poss.
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4.0/5
4.0 /5
Good welcome, service good. Only downside was the link sent to my mobile didn’t work
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5.0/5
5.0 /5
Customer support and service when purchasing a new vehicle
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I've had dealings with Rachel over many years at Guildford and now at Farnborough. She has always provided first class customer service and I have always been impressed. Yesterday however she went way above and beyond even what I've come to expect and I wish to express my gratitude at truly first class service.
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1.0/5
1.0 /5
I did not recieve a response to my enquiry
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5.0/5
5.0 /5
As i was looked after extremely well by Darryl Lee who was courteous, knowlegeable and professional
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5.0/5
5.0 /5
Excellent service and engagement
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Recently, I contacted you to book my car in for an MOT and service. I was advised that the service would be included within the package although the last one. I enquired regarding a loan car but was advised that nothing available in time for the MOT expiry. I enquired whether the service pack could be used at another Audi dealer and it was confirmed, by I believe Ben that it could be. However, he did confirm that I could wait for the car with a 2 hour slot which I decided to accept.However, called last Monday to cancel the MOT since last year, I experienced problems with the time taken.I confirmed the service.I received an e-mail suggesting I check the car in online which I did confirming the MOT not required.I however noticed that the time slot was 12.00-16.00. I called and spoke to a young lady who confirmed it would be a 4 hour wait, not 2. She apologised if I had been misinformed.I am not impressed by the overall advice and service provided.Richard Lear
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2.0/5
2.0 /5
You didnt read my message ir view the attachment so didnt answer my question just bombarded me with calls and emails.