Very nice salesman Tamsin who was very helpful without pushing too hard.

Misleading saying invite only VIP deal, was nothing of the sort, actually could complain that it's false advertising

Kept waiting for an hour and then given a vehicle with such little charge it went into reduced power mode. I returned from only a short test drive with 4% battery. Apart from these survey emails, no one has followed up with me.

Salesperson knowledgeable and helpful

I am writing to raise a formal complaint regarding a vehicle I purchased from your dealership approximately two years ago.Today, while attempting to update the registered address for the vehicle, I discovered that the car is still registered in the dealership’s name rather than my own. This was extremely concerning and completely unexpected given that I legally purchased the vehicle from you two years ago.As a result of this error, I have also discovered that the vehicle tax has expired without my knowledge. Because I was not listed as the registered keeper, I did not receive any reminders or notices regarding the tax status of the vehicle. This has potentially left me unknowingly driving an untaxed vehicle and at risk of fines, penalties, and other legal consequences through no fault of my own.To make matters worse, I have now been informed that I must complete a V62 form before I am able to purchase vehicle tax. This means I am currently unable to legally tax the vehicle, leaving me in an impossible position where I cannot lawfully use the car despite having purchased it from your dealership in good faith two years ago.This situation could have caused significant financial and legal issues, including:* Penalty fines for an untaxed vehicle* Problems with insurance validity* Issues relating to road legality and compliance* Potential enforcement action due to incorrect ownership recordsI find it unacceptable that the transfer of ownership and registration was apparently never completed correctly at the time of sale.I request that you:1. Investigate this matter immediately2. Confirm how this error occurred3. Resolve the registration issue without delay4. Provide written confirmation of the corrective actions taken5. Advise what steps you will take regarding any costs, penalties, or consequences I may incur as a result of your failure to correctly register the vehicleI would appreciate a prompt response within 14 days.

Car was not washed and cleaned. AdBlue was not topped up

I booked a test drive in a new RS3 , I phoned the day before to make sure the test drive was still ok , to be told no models were available to drive , but I could drive an older version which I had already driven.The sales person didn’t actually listen to my needs or understand the impact of me arranging a day and time for it not to take place.

I was cheated and severely lied to by their executive chief Callum who sold me an 2019 A7, in a very poor condition 😢. He assured me the car was as he said "It's tip top" sadly far from the truth.

**Formal Complaint Regarding Farnborough Audi**I would like to make a formal complaint regarding the extremely poor service I have received from Farnborough Audi over the past year.I purchased a vehicle from this dealership and, from the beginning, the car had multiple problems. Despite reporting these issues repeatedly and within the appropriate time, the dealership failed to properly diagnose or repair them. I have spent almost a full year chasing the dealership for updates, repairs, and answers.What is completely unacceptable is that after failing to fix the issues for over a year, they are now attempting to charge me for repairs relating to problems that were originally reported in March last year while the vehicle should still have been covered.Throughout this entire process, I have been treated with disrespect and a complete lack of professionalism. Once the car was sold, the attitude towards me changed entirely. I felt ignored, dismissed, and badly treated as a customer.The individuals involved, including Mahoned Uzair, Ian Porter, and Ian Bennet, consistently failed to provide honest communication or proper customer support. I was repeatedly given misleading information and empty promises.My vehicle has spent more time in their garage than at my home, yet they still seemed unable to identify or resolve the faults properly.One of the most serious incidents involved my repeated reports that the car was struggling to start. I informed the dealership about this issue long ago, but I was repeatedly told that everything was normal. Over a year later, during an MOT inspection, it was finally identified that the fuel pump was faulty.After the fuel pump was replaced, the vehicle then began behaving dangerously — shaking, accelerating by itself, and reacting abnormally while driving. An Audi Roadside Assistance technician attended my property and confirmed there was an engine-related issue that required further testing. Despite this, the dealership still failed to take proper responsibility or resolve the matter correctly.In addition, I am still waiting for reports and updates regarding:* Oil inspection/results* Engine compression test* Gearbox inspection* Central locking fault* Visor issue* Noise coming from underneath the vehicleDespite all the time the vehicle has spent with the dealership, many of these issues remain unresolved or without proper explanation.This entire experience has caused me significant stress, inconvenience, loss of confidence in the vehicle, and wasted time over the course of nearly a year.I consider this to be one of the worst customer service experiences I have ever had. I am extremely disappointed with the way I have been treated and with the complete failure of Farnborough Audi to properly support a customer after purchase.I request:* A full investigation into this matter* Reimbursement for any charges connected to previously reported faults* Immediate provision of all outstanding inspection and diagnostic reports* A proper resolution to the ongoing issues with my vehicle* Compensation for the stress, inconvenience, and time lost caused by this situation* A formal explanation regarding the unacceptable customer service I receivedI expect this complaint to be taken seriously and resolved urgently.

Thank you so much, Myles. I truly appreciate everything you did for us and the incredible service you provided from start to finish. Your professionalism, knowledge, and genuine kindness made the whole experience unforgettable.Please continue doing what you do with such grace and positivity. You are fantastic at it and a real credit to Audi Farnborough. Wishing you all the very best, and thank you again for helping me find the perfect car!