To Whom It May Concern,I am writing to formally raise a complaint regarding my Audi A1S (registration NJ21 OYP), which I purchased under a finance agreement (Agreement No. 440166764909).Since taking delivery of the vehicle on 27 September 2024, I have experienced persistent faults, most notably the recurring Emergency SOS System Fault and Driver Assistance System Fault warnings. These faults disable the vehicle's Auto Start/Stop system and cruise control and have been occurring on an almost daily basis.The Emergency SOS system is an essential safety feature designed to enable occupants to access emergency assistance in the event of an accident. As this fault has persisted for approximately 18 months despite repeated reports and repair attempts, I no longer have confidence that the vehicle is safe or of satisfactory quality.I’ve also been doing research of my own and are aware that a common SOS fault is due to the battery needing changed and recoding to the car. I believe this is a common fault for Audi, VW and Seat, for which are all in the same group. Please consider.I have repeatedly reported these issues and have made every effort to allow them to be investigated and repaired. However, despite numerous visits and ongoing communication, the faults continue to reappear. I am not prepared to incur any further costs for repairs to issues that I first reported shortly after taking delivery of the vehicle.My understanding of my rights under the Consumer Rights Act 2015 is as follows:- Within 30 days I have a right to reject the car. Or demand a full refund, providing the fault wasn’t caused by the customer- 30 day- 6 moths: The dealer gets one opportunity to repair or replace the vehicle. If the repair fails, takes an unreasonable amount of time or causes significant inconvenience, I am able to reject the car and seek a refund, if the car fault was present/ developing at the time of sale.- After 6 moths: I can still make a claim (up to 6 years), providing I can show the fault was present of devolving at the time of purchase.Below is a timeline of events:• 21 September 2024 – Finance agreement signed (Agreement No. 440166764909).• 27 September 2024 – Part-exchanged previous vehicle and collected the Audi A1S.• 20 October 2024 – Dashboard screen intermittently switched off while driving (logged as an MMI fault).• 25 October 2024 – Reported the Emergency SOS System Fault appearing on the dashboard.• 3 December 2024 – Vehicle booked in for investigation of the recurring faults.• 14 January 2025 – Repair work carried out in an attempt to rectify the faults. Did updates in reagrds to MMI fault. States in Service report that they cleared all faults. No doccumentation to say how they have fixed the SOS syetm fault. (documentation attached)• Autumn 2025 faults reoccured• 29 April 2026 – Vehicle health check identified further work required.• 3 June 2026 – Additional diagnostic and repair work carried out. I requested copies of the diagnostic printout but have not yet received them. The workshop identified repeated camshaft position faults, an oil pressure fault, replaced the oil pressure regulation valve, and advised that further investigation may still be required.• During this visit, the Emergency SOS fault was also diagnosed. A static fault (B180B13) relating to the emergency call aerial (R322) was confirmed. I was advised that further investigation would require removal of the rear bumper to inspect the wiring, and that any wiring issue may not be covered under warranty, meaning a customer pay out of £400+.• 10 June 2026 – Vehicle collected from Five Oaks Audi.• 11 June 2026 – The Emergency SOS fault reappeared the day after collection. I contacted the dealership immediately and arranged for the vehicle to return on 20 July 2026 for further investigation.Given the length of time this matter has been ongoing and the repeated failure to permanently resolve the fault, I am requesting that this issue is now dealt with as a formal complaint.I would like confirmation of how you intend to resolve this matter. I expect the vehicle to be repaired successfully at no cost to myself. However, if the fault cannot be permanently rectified within a reasonable timeframe, I will consider escalating the matter further and seeking advice regarding my rights under the Consumer Rights Act 2015, including referring the complaint to the Motor Ombudsman and pursuing any other remedies available to me.I have attached copies of the relevant repair documentation and previous correspondence for your reference.I look forward to receiving your response within 14 days.Kind regards,Eleanor Lee

Carson was Excellent

Presentation of car was disgustingFilth dirty inside, low fuel warning light on not good when your on a test driveCruise control fault came up on dash every time I tried using it

Subject: Formal Complaint Regarding Customer Service at Audi FarnboroughDear Customer Services,I am writing to raise a formal complaint regarding the level of customer service my husband and I received during our visit to Audi Farnborough on Wednesday evening at approximately 5:30 pm.We visited the dealership as we were particularly interested in the Audi Q5 and wished to obtain further information about the vehicle. Upon arrival, the showroom was very quiet, and we spent some time looking around the vehicles on display. We located the Q5 that interested us and expected that a member of staff would approach us and offer assistance.However, after spending approximately 10–15 minutes in the showroom, we noticed around five members of staff sitting and standing together watching football on the television. Despite our obvious interest in the vehicles and the lack of other customers requiring attention, none of the staff approached us or acknowledged our presence.Eventually, I felt compelled to approach the group and ask, "Are any of you here to do any work, or are you just here to watch the football?" One member of staff then apologised and asked whether we would like some assistance. I explained that my husband was interested in the Q5 and would like some further information.As potential customers considering a significant purchase, we found the experience both disappointing and unprofessional. We would have expected staff to be attentive to customers in the showroom rather than focused on watching television, particularly when the dealership was quiet. The lack of engagement made us feel ignored and undervalued as prospective Audi customers.I would appreciate it if you could investigate this matter and provide a response outlining what steps will be taken to ensure that future customers receive the high standard of service that Audi promotes and that customers should reasonably expect.I look forward to hearing from you.Kind regards,

I am writing to formally log a complaint regarding the unacceptable level of customer service I received when calling Audi Farnborough today, 29th June, to book a vehicle service. I think the call was answered by the call centre.As a customer, I expect to be treated with respect and professionalism. Unfortunately, the female service advisor, Angeliki, who handled my call was highly passive-aggressive, confrontational, and openly rude. I believe the call is recorded. Please listen to it yourself. I highly recommend it.During our conversation, she repeatedly used phrases like "Sorry, excuse me?" in a sharp, aggressive tone. Furthermore, when she informed me that she could not book my vehicle in for a service, I naturally asked why. Instead of offering a professional explanation, she condescendingly snapped, "If you let me I will, ok? Can I?"Her hostile attitude made me feel incredibly unwelcome and valued as an Audi customer. There is absolutely no justification for a front-line representative to speak to a customer in such a combative and dismissive manner.Because of this experience, I was unable to comfortably complete my booking. I would appreciate it if you could look into this matter, review the call recording (if available), and ensure that appropriate coaching is provided to the staff member involved.I would like to be contacted by a manager to discuss how my service booking can be handled properly by someone who upholds Audi’s professional standards.I look forward to your swift response.

Poor experience asked to do an extended test drive told they would contact me to arrange, no follow up call. had to call back via phone to chase up . to be told we get loads of fake time waster request around Ascot ??? eventually managed to arrange made it clear it was a Q6 SUV only to arrive and be told it was a sports back which i had zero interest. So effectively a waste of my time .I have been a BMW customer for 15 plus years and have to say i was shocked by the vast difference between the level of firstly the showroom secondly sales staff/communication and then the lack of demo stock and support from Audi. also communication was poor. Having now been able to compare both dealers Group 1 BMW and Looker Audi BMW feels a premium experience and Lookers was far far from it. A disappointed potential customer lost .

I am writing to share some serious concerns and request clarification regarding the ongoing repair of my Audi Q5, registration GX24 XPH.When I brought the vehicle in, it was due to an amber warning light on the dashboard. As the car is under warranty, I understood that the issue would be investigated and repaired accordingly. I was advised the work would take approximately two days; however, it has now been over four days, and the communication I have received has been limited and unclear, to say the very least. The vast majority of this being done via text message. I have called your dealership on 3 occasions and on each occasion I have not been successfully transferred to the service department. On each occasion I was assured that the mechanic dealing with the car would call me back, and they didn’t.As stated, updates have been provided mainly through text messages and video links, and I agreed to the repair being carried out under warranty based on the information available at the time. After calling today (Friday 26th June) for an update, I was informed that the issue was not related to the vehicle’s computer system but was instead attributed to minor wheel‑arch damage (rear passenger side) caused by a low‑speed impact with a curb.This damage was extremely minor, occurring at under 5mph, so I am struggling to understand how it could have caused the fault now being reported. I have also not been provided with any breakdown of the quoted repair cost of £1,961.40, despite requesting one. This quote was sent to me by an extremely short text message, with no further explanation.The representative I spoke with was unable to explain the technical details (even though I asked him), why the repair would cost was a considerable amount, or how the conclusion was reached that the issue is not covered by the warranty.At this stage, I still have no:• Explanation of the exact fault• Evidence that the issue is not covered by the warranty• Technical report or assessment• Itemised breakdown of the quoted cost• Return calls despite multiple attempts to contact the teamIn order to make a decision I would need you to provide the following itemised information, so that I can be fully informed of the situation:• A clear written explanation of the fault identified, with evidence• I need to see the fault codes and the technician’s notes with accompanying diagnostic charges (if relevant)• I want to know whether you are replacing the loom or repairing it.• Confirmation of how this fault has been definitively linked to the minor wheel‑arch damage.• A full itemised breakdown of the £1,961.40 cost, including labour, parts, and VAT. This should include part numbers and itemised labour hours.• Clarification as to why this issue is not considered a warranty matter.I am not authorising any chargeable work until these questions have been answered in full. I may decide to second opinion from an independent auto‑electrician.Thank you in advance for your assistance. I look forward to your prompt response.For your information I am on holiday from Friday 3rd July

I've done this before I'll never set foot there again very poor service

Dear all,Please find attached a letter before action.Yours faithfully,Ann-Marie Smith

When we went into the show room we were ignored Farnborough was awful and I would not go back. Not even to service my car.We went to Basingstoke and received excellent service and purchased a car from there.