Lack of proper communication.

As a result of the sales process to date.

Waited at reception 3 times never got servedWere given a test drive in a dirty carAsked for a price for an extra on a car 3 times and never did get the priceHave ordered new SQ5 elsewhere

Wanted to test drive a car, you didn't have one and didn't offer to find one, ordered a new A5 elsewhere that did.

No follow up after I left the showroom other than this survey. I enquired about a specific car and no one got back to me.

Friendly service and were helpful when I came to look at the car

Kept waiting 20 minutes after our appointment was due to start - with no explanation; we had to chase reception for any urgency to get the salesman to see us. No follow-up sales email despite being promised by the salesman. No response from my email (the email address is on the Lookers website for Farnborough) - is it not monitored? Summary: we felt this was all too much like hard work. So we dropped the enquiry and went elsewhere.

Could offer a deal, considering I purchased a brand new car 18 months ago and its been in and out of the dealership with issues and had the same fault since months old, no fix currently.

car was booked in for service. I have the car on lease and it has a service plan. I was contacted after the video health check to say that the car had two tyres which needed replacing as they have cuts to the cord on them, and also the shock absorbers were leaking. both were marked red on your system and therefore the car had to be rebooked. I then collected the car and was told they didn't know anything about the repairs and drove away. I then complained and was emailed to say the car should have stayed. As I type I have waited another morning for no update and have received and email to say the finance company wont cover the tyres but it is general wear and tear. I have also still had no confirmation of the shock absorbers. I am not getting the tyres out of my own money so will have to risk of driving them. Again with a finance and service plan via Audi finance. poor or slow communication from the garage, I am completely left in the lurch and have a car that by definition of the garage is not safe and the answer form the garage is that they wont do the work if they don't get paid but i pay a service plan and it seems very poor and a lack of care especially as I have two small children who travel in the car. I was liaising with the sales team to take a new Audi from the dealer when this lease ends, but will not be doing that after this lack of care.

Dear Farnborough Audi,I am writing to make a formal complaint regarding the handling of my vehicle by Audi.My car was recovered following a breakdown on 26 June, and I was informed that the issue was the fuel pump. The repair was carried out, and my vehicle was returned to me on 15 July.From the moment I got the car back, it was clear that something was seriously wrong. Every time I tried to start it, I had to attempt it four or five times before the engine would start, and even then it sounded and felt as though the engine was struggling.Less than 24 hours after the vehicle was returned to me, it broke down again, this time in a far more dangerous way. The engine completely failed while I was driving, the battery warning light came on, and my brakes became extremely hard, making it not possible for me to slow down the vehicle. I was forced to pull over and use the handbrake to bring the car to a stop. This happened just before I was about to join the A331, and the situation could have resulted in a very serious accident.I want to make it clear that my complaint is with Audi's service as a whole! I cannot understand how my vehicle was considered roadworthy and returned to me in this condition. It is unacceptable that a car displaying obvious starting issues was passed as repaired and safe to drive.As a result of this experience, I have completely lost confidence in both my vehicle and Audi's servicing standards. I no longer trust that the car is safe, and I do not want it returned to me without a thorough investigation into what has happened and why it was released in this condition.I also request copies of all records relating to my vehicle from the time it first entered your workshop on 26 June, including all diagnostic reports, job cards, technician notes, repair records, inspection reports, communications, and any updates or progress made throughout the repair process. I require this information in writing, as I intend to take this matter further.I expect Audi to investigate this matter urgently, explain how this situation occurred, and set out what steps will be taken to resolve it. Given the seriousness of what happened and the potential risk to my safety, I believe this matter warrants immediate attention.RegardsChristina EstevezSent from my iPhone