Sales person did not understand or couldn’t answer my questions

Very helpful staff a*

I thought i had an appointment with a representative, and had confirmed a move of time the Friday before, was told i'd get an appointment but didn't, so when i turned up the representative wasn't there. I was dealt with by a great guy but he should not have had to fill in at late notice.

You literally didn’t listen to a thing I said. I gave you a budget, rather than saying you couldn’t achieve it, you came back to me with something £180 over budget. You then did this 3 more times.Your actions highlight that Lookers cannot be trusted, and I will not seek to buy a car from you ever.

Dan (Ithink that was his name, very tall young man) was very helpful and knew his stuff.

It took a while to get a response

Audi have lost a sale this time, having ordered an SQ5 that you were trying to source from another Audi dealership the Crewe Audi dealership told Farnborough Audi the car was sold so we could not have it. 4 days later I phoned Audi in Crewe to enquire if they had the exact SQ5 to view and for sale I was told yes by them. Audi lost a sale that day as I went to Volvo, I hope you report this apauling experience to Audi as I have been a loyal Audi purchaser. Having now bought 4 cars.

Made appointment. Car wasn’t available to drive. Made another appointment. Paid for car, then told car was unavailable. Had to chase to get money back. Very poor service and attitude throughout. Made a complaint and no one has got back to me. Removed myself from your mailing list and you’ve still emailed me. Disgraceful organisation.

Seb was attentive and followed up on my requests for a test drive, financing etc. I feel the experience was a little below other showrooms I visited. The big gap was the positioning of the reception and the fact it appeared unmanned whenever I visited. Not having somewhere / someone to greet prospective customers is something that needs working on.

Excellent service throughout.