Really poor experience, booked appointment to test drive car, arrived to be told someone has going to test drive it before me(the car was still there when my appointment was due), she then went out for an hour in it, bought it back with 20 miles of fuel left..I test drove it, came back to discuss buying it only to be told she was going to have it. Total waste of my time. Very frustrated

It was actually a really disappointing experience. I asked to arrange a test drive, but the car wasn’t available for 3 days as a member of your team was using it. I then arranged a test drive for when it was going to be available, drove halfway to Farnborough and then revived a message saying the car wasn’t available as another team member had taken it for the weekend. I asked to confirm if it had a sunroof, and was told ‘no’ even though the description had it in capital letters. I was then promised that a video of the car would be sent the following day once it had been returned. This was not received. I then got an email saying the car hadn’t been described correctly and it didn’t have a sunroof roof. For a prestige brand, where I was planning on spending quite a considerable amount of budget, this hasn’t been a good experience, and I will now look elsewhere. Such a shame.

It was well managed but it always takes longer than you expect.

The reception I received from the salesman, Aaron, was defensive and I found him to be unapologetic in attitude, for a rescheduled appointment, due to training? And for the next appointment he was late opening the doors to the showroom, all the salesman were chatting away and seemed uninterested in my difficulty getting in to the showroom to meet the 11am appointment, I was trying to get in for the appointment from 10.55 to 11.10. And then to get arrogance in the reply was too much for me, I have now arranged for a new Q3 from Guildford Audi. They had a far better attitude to perspective clients, I was pleased to place an order with the Guildford Lookers. Regards James. (I'm not sure you will take any notice of this review... let's see)

My appointment was at 1oclock still waiting at 1.40 pm still no one came to me so l went home very dissatisfied will not be back went to VW they were completely different and very helpful

Carson was most helpful in explaining which cars were available and in allowing us to test-drive one on-site. He also offered to source another for us to test drive; however, we were looking at several different makes, and ultimately, a low-mileage vehicle came in at the right price.

Excellent sales and finance staff

great service, team took the time to understand my requirements and explain all my options.

Ben was very polite, understanding, professional, passionate and overall really welcoming

Everyone polite, sales staff did not know about the Q5 and Q3 we were interested in