Team was more than willing to help but did seem to focus more on upselling that listening to what I was wanting.

The person I spoke with was very helpful, listened to my needs and did their best to find what I was looking for.There were good follow up emails too, which I liked.

15th March 2026FORMAL COMPLAINT — Three Unresolved Faults — 2023 Audi Q4 e-tron RE73 XFJDear Audi UK Customer Services,Attached is a formal complaint regarding my 2023 Audi Q4 e-tron (RE73 XFJ), purchased 9 February 2024 from Lookers Audi Farnborough.The vehicle now has three concurrent active faults: a persistent dashboard vibration/rattle (present since day one), a recurring sunroof malfunction, and a charging system failure displaying “Error in charging infrastructure” that renders the vehicle unable to charge reliably. This is despite numerous service visits to Group 1 Audi Chingford since purchase. No courtesy car has ever been provided.The attached letter details the full history, my legal position under the Consumer Rights Act 2015, and the remedies I am now seeking. I require written acknowledgement within 5 working days and a substantive response within 14 calendar days.Also enclosed is my original email to the selling salesperson, confirming the dashboard noise/fault was raised within one week of purchase. Further photographic, video and documentary evidence is available on request.Yours faithfully,Christopher JukesTel: 07584 280 338Email: cajjukes@gmail.com1 Aldeburgh Place, Woodford Green, Essex IG8 0PTAttached: Complaint Letter / Farnborough email.Copied to: Group 1 Audi Chingford, Lookers Audi Farnborough, The Motor Ombudsman.

Ben Mcadden is by far the best salesman I have encountered. He is an asset to your company. I hope to do business via Nen in the near future.Carl Fletcher

Good AfternoonPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Shazad AliSent: 09 March 2026 13:18To: info@farnboroughaudi.co.ukCc: F and I Complaints; customer.services@audi.co.ukSubject: FORMAL NOTICE: Misrepresentation & Service History Discrepancy- RA68 VMRExternal Sender: Confirm legitimacy before acting.For the Attention of the Head of Business,RE: Audi A4 (Registration: RA68 VMR / VIN: WAUZZZF40KA034624)I am writing to you regarding the above vehicle, which I purchased from Farnborough Audi in March 2024. This vehicle was marketed, sold, and certified by your dealership as an "Audi Approved Used" car, which explicitly guarantees a 145-point check and a verified Full Service History.Following a recent valuation, I have conducted an audit of the vehicle’s provenance with Audi UK National Customer Services (Case Reference: 06641946). The official Digital Service Record (DSR) confirms a critical and undisclosed "black hole" in the vehicle’s maintenance history:- Last Recorded Service: 21/04/2021 (18,251 miles)- Next Entry (Used Car MPC): 29/02/2024 (48,649 miles)This confirms that the vehicle was driven for 34 months and over 30,000 miles without any recorded Audi service history.According to my records, Farnborough Audi performed a Multi-Point Check on 29/02/2024 and subsequently activated the "Approved" warranty on 10/03/2024. I have attached a landscape screenshot of the internal Audi system (provided via another Audi Center) which clearly shows these policy dates and confirms that this significant gap exists in your own national database.Given the 30,000-mile gap in the official DSR, this vehicle clearly failed to meet the mandatory "Approved Used" criteria at the time of sale. As a result, the vehicle was misrepresented at the point of sale. This discrepancy significantly impacts the current market value and resale provenance of the car. Furthermore, this lack of history permanently excludes the vehicle from any future "Audi Goodwill" support—a benefit I reasonably expected as part of an "Approved" purchase.I am a loyal Audi customer and I am deeply disappointed by this lack of due diligence. I would like to understand how your dealership certified this car as "Approved" despite this significant gap.I look forward to receiving your formal proposal on how you intend to rectify this misrepresentation and compensate for the resulting financial disadvantage. I look forward to your response within 8 working days.Yours sincerely,Mr Shahzad Ali07871888136

The employees are always available, inviting and professional which makes a difference. You can tell they are passionate about the brand, the product and what matters to us as a customer. Ben and Robyn are especially knowledgeable and always take the time and effort to meet with me and have a conversation regarding a potential purchase or servicing / repair needs.

I have a service plan with Audi and pay monthly which includes a MOT and service. I have had this plan this the time I bought my car, all these years I have had no issues, however this year, Audi contact centre failed miserably and big time in their service, when they failed to notify me for my MOT Reminder!!!Foolishly, relying completely on Audi for my MOT reminders was my fault too as well.it was a day here and there for a few weeks, its been expired since more than 3 months and still nothing from there.I am not having to book an urgent MOT with extra charge. Now I am having to pay double, with my service plan as well as this urgent MOT price.

Dear Callum and team.I still haven't received the refund of £250, I would like to know what the delay is please. I would like to raise this concern to the head of finance of Audi.I have been very patient, but this is not acceptable since I was informed that it would be actioned within 5 working days. Which is now over 2 weeks.I understand Callum wrote an email to finance team on Friday. I would therefore like an update as a matter of urgency.Kind RegardsMrs Chandni Bhardwa07716013253Sent from Outlook for Android________________________________________From: Farnborough AudiSent: Thursday, February 26, 2026 12:01:58 PMTo: ChandniSubject: Thank you for your enquiryThank you for your enquiry with Farnborough Audi!Dear Chandni,Thank you for enquiring with Farnborough Audi.We'd love to know more about your experience with Farnborough Audi. We are constantly aiming to improve our customer service and give feedback to our team. We would appreciate if you could take a moment to answer a few questions:Survey

I went in for a test drive after being told I could afford the car to the. Be told the gentleman that I had my appointment wasn’t there to then be told I could not afford the car I was there to test drive. Without even having an opportunity to look at figures or be considered to review monthly figures

FAO Servicing DepartmentCan you please liaise with the customer resolution team to resolve this as following an error on your end which they believe happened after my service in December. They have incorrect records for me and said they are not getting any response from you. I would like this resolved as this has been ongoing for 2 months.Mileage attached as of today.I would appreciate your assistance.Kind regardsDawn Rudman