Excellent sales and finance staff

great service, team took the time to understand my requirements and explain all my options.

I purchased this car in August 2025. Initially the car came without a spare key, it collected by your team to have the key programmed and returned to me a few days later without a spare key as the team were not aware it needed a spare key.About 4 weeks after this it broke down in a car park and would not start at all, I had to call Audi assist, they came and had force a restart on the car, it was taken to the garage as all of the warning lights were on. It remained at the audi garage in Southampton for about a week, having been told there was nothing wrong with it. Once I collected the car I noticed on the way home that the massage seats were not working. I immediately called the garage and was told I could not take it back as they had no capacity to supply a hire car for some 3 weeks later.3 weeks later it went back to the garage for the seat and a host of other issues including the air suspension not working, the main beam lights not working effectively.More recently on 6/1/26, I had used my car in the morning, went to get back in the car about an hour later and the front drivers and passengers door would not open. I was advised it was because the car doors were frozen but audi assist came out, eventually the door opened and I was told that wiring would need replacing. It went back t the garage and they stated there was nothing wrong with the wiring and that this is not covered by warranty unless it was plugged in and an error code came up.I collected the car Thursday 15/1/26 having been told the issue was resolved, in addition to the air suspension again not working and the drivers seatbelt also not working correctly. On Friday 16/1/26, I went to place a bag on the front passengers seat and the door does not open again. I sent an email with a video attached to Southampton Audi, on the Saturday I called the garage and they informed me on the Sat that the service team had gone home and they would ask someone would call me back on the Monday. This hasn't happened, I have just called the garage and I have been told that the car can not be booked in before the 4/3/26. Given that this is a safety issue and an serious MOT failure this feels disappointing. I was then told to call Audi Assist who might be able to get me a car more quickly. I have just got off the phone from audi assist and they have informed me that this is not their job.I can not express how disappointed I am with the quality of this car, it is honestly the worst car I have ever owned. The audi process is appalling in terms of raising issues (not directly the garage). I also called Audi Farnbourgh on Saturday to enquirer about the process of returning this car and I was told someone would call back on Monday, again this has not happened

Ben was very polite, understanding, professional, passionate and overall really welcoming

Everyone polite, sales staff did not know about the Q5 and Q3 we were interested in

Too many responses from too many different people

My questions were dealt with really well by Callum - he knew a lot about the car I'd enquired about and gave me some things to think about re finance which i hadn't previously considered.

Didn’t have the car I was interested in & used car I test drove was poorly prepared-much evidence it was a smoker’s car. Also I took exception at attempt to pressurise me to agree to sign an order before you would get in the car I was interested in. I wanted to buy a Q3 but after my experience with your garage I bought a Volvo. This was partially because their service was so much better

Customer satisfaction is always met here at Farnborough Audi. Staff are very helpful, polite and professional. Also last but not least, hospitality is always present too e.g. offering drinks and a seat which is I guess a very good part of building up a reputation naturally and professionally.

Greeted and looked after well.