Seb was attentive and followed up on my requests for a test drive, financing etc. I feel the experience was a little below other showrooms I visited. The big gap was the positioning of the reception and the fact it appeared unmanned whenever I visited. Not having somewhere / someone to greet prospective customers is something that needs working on.

bought 6 months ago, within the first 30 days the cust took the vehicle back they have tried to resolve the problem. on going issue and not resolved. Been back 7-8 times they had it for a month. Couldn't find the fault. They cant find the fault but very uncomfortable to drive. Several things still wrong. Sales man left and felt like he couldn't get things sorted. Cust is fed up with brining the car back. asked the service team to get rid of this car. Cust has now found a car and the cust has paid a deposit, cust car has devalued £3,500 and the dealership is not happy to do anything for him. Spoke to sales manager and they have told him they can only offer trade price. Cust is wanting to return for a good value and not loosing £3,500.

Formal complaint. Email with evidence sent to audiservice@lookers.co.uk. Refund of £239.90 requested for the unused final service on Plan NY2M4. Despite written instructions (18/11/23, 07/12/23 and before 12/02/25), Lookers Farnborough failed to use NY2M4 and applied a new plan (440156182005). On 16/01/25 EMaC confirmed one service remains and does not expire. I’m selling the car and cannot use/transfer it. Please refund within 14 days.

Excellent service throughout.

Brad is an asset to your organisation. A true customer service expert.

appalled by customer service he has received already, made enquiry when booking vehicle in for software to be update to find out costs and if it would be covered by audi approved warranty but is yet to receive any confirmation and booking was made at least 3 weeks ago, enquiry was made 1 week ago and had expected some form of communication to advise but customer has had to call to confirm booking and chase enquiry to still no receive an answer. appointment date is 17th November

Didn’t quite meet part exchange value of other dealers

I attended Lookers Audi on the 10th November 2025. As I have a service plan & attended for a vehicle inspection (Audi cam) & service. I was informed I required work as the rear suspension mounts had perished.I received this information via email whistle at Lookers Audi. The email stated that this work might ce covered under warranty. I responded to the email to LaurentGrant@lookers.co.uk but had no response. After nearly 4 frustrating hours at in the dealership, I spoke with Laurent & I was still none the wiser about if the work to be conducted was covered by warranty. I explained that I was possibly under able to take a call this afternoon as I had 2 important appointments & that a voicemail should be left regarding the work outstanding. I went on to explain that I would be away until Friday morning attending a family funeral, so would appreciate if the work could be completed on Friday 14th November if it was established that the work was covered under warranty.I did receive 2 missed calls yesterday from Lookers Audi in farnbrough, no voicemail messages were left. I was left trying to make contact with Lauren to establish if the work was to be completed under warranty.I am still waiting for written confirmation regarding this work with an appointment time & date. I feel that Lauren really wasn’t listening to being said. Having been in the dealership for nearly 4 hours I hoped that this enquiry could have confirmed if it was to be completed under warranty. Secondly that Lauren has simply listened to what was said and followed up with a voicemail & email confirming. I have no written confirmation or date or time of when & how this work is to be completed.I feel that this fall well below the standard of customer service I would expect, especially for lookers audi

Cust has used the garage for some time, an email in connection with brakes. Accept the free brake check. Cust then gets a date but it wasnt convenient. Cust then makes an appointment for next week and has been told it would be a 4 hour appointment. 21.11.25 08.30 could you let the customer know what is happening.

I recently attempted to purchase a Q5 (registration number: RJ25WZW) with Ian Wilson from Audi Farnborough. First, I made an appointment via telephone to view the car. When I arrived, I was informed that the car was not on site - it was being used by a member of staff. I rearranged to see the car on another day and subsequently agreed to purchase it. Having transferred payment and made arrangements to collect the vehicle this coming Monday (10th November) I was informed yesterday that the car would not be available to collect until the end of the month (due to some process from “head office”). I have asked for my money to be returned, but this has not yet been received, and a goodwill gesture - again not forthcoming. I have also incurred costs preparing my current vehicle for part exchange (including £120 retaining a private number plate). The whole experience has been entirely unacceptable, unprofessional and disappointing. What will Lookers do to resolve this situation? I plan to share my experience on social media if I don’t receive a response in the next 48 hours.