The surroundings in the showroom are very pleasant and I was offered a beverage and made to feel comfortable. However, I had to ask the salesperson his name prior to leaving as he did not introduce himself. I was not offered a test drive as there was not a suitable vehicle available. On searching through available stock there was one vehicle I thought it interesting, but it was located in Glasgow. I was only told at the end of the interview that I would have to pay best part of £500 to relocate the vehicle to Farnborough if I wished to purchase it. I felt this was not a reasonable situation and immediately lost interest in purchasing from Lookers. Upfront information would be preferable.

Given a value online for my p/x , the chap who checked it says it perfect condition,than manager offer less than was valued online....it's a joke

Two week on I am still trying to get my £250 retainer back

Good comms!

Part-exchange value far too low

Great showroom very helpful sales executive

Sales person did not understand or couldn’t answer my questions

Very helpful staff a*

I thought i had an appointment with a representative, and had confirmed a move of time the Friday before, was told i'd get an appointment but didn't, so when i turned up the representative wasn't there.I was dealt with by a great guy but he should not have had to fill in at late notice.

You literally didn’t listen to a thing I said. I gave you a budget, rather than saying you couldn’t achieve it, you came back to me with something £180 over budget. You then did this 3 more times.Your actions highlight that Lookers cannot be trusted, and I will not seek to buy a car from you ever.