Hi,I'm a Professor at the University of Cambridge and one topic I teach is excellence in customer service. I recently spoke with your service rep., Sayed (forgive the spelling if incorrect!) to change a service, for my A5, scheduled at Audi Milton Keynes to Audi Farborough. This guy was superbly helpful, patient and completed all the tasks in such a good spirit that it felt like I was talking to the National Lottery who were advising me that I'd won EuroMillions! Well done Sayed and Audi Farnborough!

Good introduction to Q4 but no vehicle available for a test drive

The person served me he knew his job well he was competent.

Although our search through Tanzim for a new A1 proved unsuccessful, he was a pleasure to deal with.

Aaron was great and helped us with everything we needed to know

My car, RV18OXK, was serviced and MOTed in March. I was charged for the MOT by mistake. I have been promised a refund 3 times without success. I have emailed the dealership they have not replied. Please canbyou get the refund completed?

responding to previous complaint as I was encouraged to provide evidence of advertisement stating full service historyhttps://www.lookers.co.uk/audi/used-car/bmw/5-series/540i-xdrive-m-sport-4dr-auto/id/587346?srsltid=AfmBOopnh-7cqq-MOoIb2FcX2wViX5ANDUGSkA4Up8zUgf9ZEl7MIc_1

Vehicle is in poor condition we are n it happy with the A5 my daughter has purchased and have many questions why the car is in such poor condition there are debts and bashed bits of bodywork all over it, the car has been in a non recorded accident whilst the repair is reasonable it's not acceptable

Dear Vehicle Complaints Team,Name: Jamal Howell-McKinleyVehicle registration: NC16 DLDAddress: 154 Glastonbury Road, Morden, SM4 6PQI am writing to formally escalate my ongoing complaint regarding both an unresolved issue with my Audi R8’s Magnetic Ride suspension and the way the matter has been handled by Audi Farnborough.I have previously raised these concerns directly with senior management at Lookers; however, despite the seriousness of the issues raised, I have unfortunately not received any response or acknowledgement at senior level. Attached are copies of the previous emails and correspondence sent for your reference.My concerns extend beyond the technical issue itself:• I was inadvertently sent an internal email suggesting that the courtesy vehicle be reported as stolen or have its insurance cancelled in order to recover it, while also making an inappropriate comment about me as a customer. Given my full cooperation throughout, I found this deeply concerning and unprofessional.• I was provided with merchandise as a goodwill gesture. Dashcam footage shows the items being delivered and unpacked, during which one item was set aside, placed into a separate bag, and was not returned. As a result, one item from the set is missing. I have evidence relating to this and can provide further detail if required.• Dashcam footage also shows the vehicle being driven in a manner I consider inappropriate, including unnecessary revving, aggressive acceleration, and driving over a speed bump in a way that caused the vehicle to bottom out.• Despite my explicit written instruction not to wash the car due to the ceramic coating and PPF, it was cleaned anyway. This has impacted the level of protection provided by both.• In addition, I have concerns regarding how the suspension issue itself was escalated to Audi Technical, as key details about the sudden onset and severity of the symptoms were not fully represented, resulting in what I believe was an incomplete and unfair assessment.I have supporting dashcam footage, emails, and additional evidence relating to these matters.Given the nature of these issues and the loss of trust they have caused, I am seeking your direct intervention and a senior-level review of both the technical handling of my case and the conduct of the dealership.My R8 is now due its routine service. Given the inconvenience and frustration experienced, I would kindly ask that this service be carried out free of charge as a goodwill gesture.I would appreciate confirmation of the next steps and who will be handling my complaint moving forward.Kind regardsJamal Howell-McKinley

No response