Awful customer service and sales, unorganised and poor communication

Ben was very helpful, as was the follow up by Georgia.

The lady I spoke to re servicing was not very helpful, told me no waiting appointments for a service on a Saturday. When I explained I wanted to test drive a new audi as I am thinking of changing my car & will therefore will be on-site (Farnborough), she just kept saying - sorry no waiting appointments on a Saturday. I then spoke to a man in sales who was also not helpful, along the lines of "we will call you one week before your service & see if we can get the car for you to test drive.......". Does Audi not want to sell me a new car? I am now looking at BMW as an option, which seems a shame.

No one gets back to me any of the queries that i call up to ask, i still haven’t received my deposit back after my finance has been denied. Overall not happy

Enquiry picked up quickly, test drive booked quickly and Carson was very professional throughout

Advertised a car for sale but it had sold. I get that but nearly 2 weeks and still on website for sale!!! Nothing against Farnborough..

Ben was extremely knowledgeable and helpful

Brad was very personable. Set me up with a test drive even though I had not made an appointment

helpful friendly

Ben was polite and courteous, I was taking a car for a test drive and as I didn’t know the area Ben actually came with me.