I will be honest I don’t know about cars and had spoke to 2 small garages and had an awful experience so on the advice of my brother ( who is senior tech for a high end car company) I went to a dealership. He told me they are trustworthy. I will pay more but the service is consistent. I took him with me and on arrival he was horrified. The car which I had put a deposit on with the agreement I would pick up Monday (this was sat) had damaged body work front and back. Had an illegal tyre and was not as described. The salesman got the manager who was indifferent. Told us it had been MOT’d which was concerning and was casually saying yes the bodywork needs some work. My brother was so disappointed. He genuinely has pride in the trade and hates the reputation it has of second hand car sales. He asked how a car in that state for a high end dealership was put on a forecourt and the manager shrugged. I stated I would make a complaint. My deposit still hasn’t been refunded. I will also be reporting to VOSA as we have photos of the tyres which you can see the thread in. We showed the manager he again dismissed it telling us the MOT was done days ago. I went to bmw as they were nearest and their service was incredible. It’s sad as I much preferred the Audi car.

Very polite snd helpfulEnquiry new A5

No one bothers to come and see or talk to you

Looking to buy a used Q4 I enquired regarding any car availability via Lookers. The replies and options provided were really helpful, however even though a suitable car was found elsewhere the information I received from Tanzim will make me contact Lookers whenever I am next looking to purchase an Audi.

Rather unhelpful to be honest, looking for a basic car and they simply couldn’t help. I wouldn’t buy a car from them now if I could avoid it

Excellent service and prompt contact

No sending requested report on all vehicle works done and of engine failure due to Audi fault campaign

Pleasant enough - but gave false information on the phone to get us through the door. Made our budget clear on the phone to be told there would be at least 3 cars within that budget. To only find out after coming in it wouldn’t be any where near that. Waste of time unfortunately and quickly found an alternative Audi through group 1 instead

Hi,I'm a Professor at the University of Cambridge and one topic I teach is excellence in customer service. I recently spoke with your service rep., Sayed (forgive the spelling if incorrect!) to change a service, for my A5, scheduled at Audi Milton Keynes to Audi Farborough. This guy was superbly helpful, patient and completed all the tasks in such a good spirit that it felt like I was talking to the National Lottery who were advising me that I'd won EuroMillions! Well done Sayed and Audi Farnborough!

Good introduction to Q4 but no vehicle available for a test drive