Nicks gave us all the info regarding the car and financial options. The staff is kind and well trained.

Sales person Tanzim was very good. It’s a shame the cars spec and price did not match the car I bought from a different dealership

After initial response no response dispute me giving the reg of a car I was interested in. I felt like I was having to do all the work after I had asked for a sample of cars that fitted my criteria.

Great experience. Myles was excellent in his approach- friendly and professional with no pressure. He was also very honest about the limitations in his product knowledge because he’s new to this brand.

Dear Audi FarnboroughRe: Follow up to formal complaint – Audi A5 FV74 VGF – Case 06647410It is now over one calendar month since Audi received my car for assessment following damage caused by Audi, and I have still not received a proper progress update or timeline for next steps. The most recent response says you are still waiting to hear from the factory, but this does not provide any clear timeframe or resolution.In light of the lack of progress, I now once again request:1. A refund or replacement vehicle with only a fair deduction for use where applicable.

Good communication, professional & knowledgeable

I recently visited Audi Farnborough for my MOT, choosing it over my usual dealership in Reading, and I can confidently say it was the best experience I’ve had.A huge thank you to Laurent Grant and the entire team for making my visit so enjoyable. From the moment I arrived, every member of staff I interacted with was warm, welcoming, and genuinely helpful. The level of customer service was exceptional — professional, attentive, and friendly throughout.What really stood out to me was how valued I felt as a customer. Despite having an older car and being a younger driver, I was treated with the same care and respect as anyone else, which made a big difference.Even though it’s about 20 miles from home, the experience was so positive that this will 100% be my go-to dealership from now on. I wouldn’t hesitate to recommend Audi Farnborough to anyone looking for top-tier service, as they really went the extra mile.Thank you again to Laurent and the team, truly a 5-star experience!

my requirement was nearly all wrong and there was not follow up. not sure what kind of training was given to the staff or the staff cared at all.

I was welcomed and well looked after by Darryl Lee both over the phone, in person and via email.

I purchased Audi A1 RE69CYC on 21st October 2019, from Audi approved dealership, Lookers Farnborough.I am currently trying to sell the vehicle and have an independent Report that the Odometer was rolled-back at Lookers Farnborough dealership (report states it was rolled back from 119,681 to 74,488.This is illegal and I was sold the vehicle under false pretenses. I want some re-dress of this purchase.Please advise, within 48 hours, of what you are willing to offer to redress this situation.