I was very impressed with the overall service and found Robin who looked after me very efficient and helpful.

Simon Gale was fantastic, very kind and patient, and not pushy at all which I appreciated. Apologies I missed the timeline to complete the Audi survey but would be happy to give all 5 * for that also.

Sales rep Mr Lewis Styles was superb through the whole process. Well done Lewis

Dominic was very helpful with the test drive on a Sunday, and Tim also with the corporate follow up the next day. My only reservation with moving forward with any sort of order is the lead time on the car production

My vehicle was checked in by Annaliese Moore. She was very helpful and professional in my dealings with her and an excellent representative of your company.

I booked a waiting time slot, which I ended up waiting for 4 hours which I felt should have been more clearly communicate at the time of booked and drop off. Since having my service, I have also received another call requesting to book my service in which shows a lack of communication.

Was surprised it took a long time just for fitting a central arm rest. and repairing a nail in the tyre though !

I received an email on 13/9 telling me that my car was due for a service. As the car was delivered in January 2022, I ignored the email as I was expecting my 1st service in January 2023. On 16/9 I received a second email and this time I decided to call the number in the email. I spoke with a gentleman who assured me that, as the car received it PDI in October 2021, a service was due. I booked a service and duly delivered the car to Audi Farnborough - a 45 minute drive from my home. Having left the car, I was called and told that the car did not need a service until January 2023 and that my service plan would not cover a service in October. Having made my displeasure extremely clear, it was agreed to complete the service under my service plan.The service was completed and I was told that next service will in January 2024. I now have a lack of confidence in Audi that I am half expecting a call in October next year advising me of the need for a service. If I do book a service in January 2024, I hope I will not be told that the time beteween the current service and that next one is too grerat and that it won't be covered by my service plan. I wouldn't be surprised.Not a great experience which undermines my confidence in Audi. Don't the different parts of Audi talk to one another and why doesn't the IT system identify the correct date for a service? It shouldn't be too difficult. Maya, your customer service rep, was very helpful in sorting all this out.

Very efficient, booked me in at short notice for MOT, much appreciated

Robyn our consultant had excellent customer service skills - she was welcoming, informative, giving good advice and assistance during the cars service.