Hi! I was told my refund would take up to 60 days I’m in a family emergency where I’m stuck in reno until I get it to get back to my family. Is there any way I can get it sooner and when it arrives can I make sure it’s just delivered to fifteen51 and I’ll pick it up from them because I have no other way of getting it.

I moved out in 2024. I got a letter saying I owe money due to damages I did not due in the apartment. The damages were form previous tenants and from management not properly cleaning the space when I moved in. I also have records of management not cleaning the space from my other roommates who requested the carpets be cleaned and the room door be fixed before I move in. However the charged amount was handled by my parents. I then got a recent email from a debt collection agency saying I owe another $70. I was never notified as to why I owe this to Fifteen51 nor the itemized. I have contacted this company multiple times without response. I will not pay this until I receive a reason why I am being charged.

Hi I’m being charged move out fees for something I did not do