I am a cosigner on a unit at 1551 Apartments in Reno, near the UNR campus. My daughter is the primary renter. My daughter decided to drop out of UNR and left me with her apartment back in August. We emptied the apartment, communicated with the staff at 1551, and was assured that I could sublease the unit. The 1551 staff assured me that they would show the unit and make it available. They advised me to advertise the unit. I have paid for advertising and have had numerous individuals interested in renting the unit. However, each time the potential tenant contacts 1551, they have been told that the unit is NOT available. I finally contacted the office and spoke to (Hunter I believe), he admitted to telling individuals that the unit is not available. He told me that it is the company policy to only allow subleases when they are at 100% capacity, and since they are not at 100%, they will not assist me in subleasing. I was very frustrated with him and told him that was not what I spoke to Monique (property manager) and Jon (the individual I spoke to when I finished cleaning the unit)That is much different than what I was told prior. He became very combative and told me that it is not his Fxxxx problem. As you can imagine, this lease is a tremendous burden on me financially and I could use help in leasing it out, I feel like I have done everything I could to sublease it, but unless the staff at 1551 helps, there is nothing I can do. I attempted to call Monique and left messages several times. I spoke to a person named (SNOW) who took my message, but she never returned my call. Please contact me in an effort to resolve this issue.

After reviewing the pictures with our family attorney, there is no evidence depicted in the pictures of $400 worth of damage for someone who was responsible for 25% of the lease.Please provide what was charged to the other residence in the common area for the pictures attached so we can properly determine the amount to Aiden is responsible for.

I have had no working HVAc system in my apartment since I moved in on Aug. 14th. My refrigerator stopped working on Sept. 3rd. I have no lights in my kitchen. I need a response in 48 hours as to when this will all be fixed. I’ve gotten food born illness, have no control of the temperature in my room, and have no lights in my kitchen area. I need help. I want to know when a new HVAC system and refrigerator will be installed.

I need to speak above property maintenance regarding maintenance issues concerning my daughter’s room. The HVAC has not worked since she moved in on Aug. 14, 2026. Her refrigerator has not worked since Sept. 3,2026. Now the lights in her kitchen do not work. Work orders are getting closed out without remedy.

Hello,I hope this finds you well. I recently moved out of Fifteen51, and recieved an email that my deposit refund was processed on 9/3.Today (9/10), I was contacted by my Bilt account that they do not accept deposits, and returned the $100 deposit back. I was directed to reach out.Please message me back, and I can provide necessary information to receive my deposit!Thank you!Best,Katherine Yeh

Hello, I've been waiting to get my deposit back and it was sent to a Wells Fargo bank account, which is a bank account I don't even HAVE. I set up my Chase account for the refund. I don't know where the money went and I can't get anyone on the phone. Please help!!

Hello, I'm a former resident waiting for my refund of my deposit. I got an email saying it was refunded to a Wells Fargo bank account. I don't have a Wells Fargo bank account and have been waiting for my refund while getting different information from the leasing office.

To Whom This May Concern,I am writing regarding the ongoing maintenance problems in my daughter’s apartment at Fifteen51 1551 N. Virginia St, #309 in Reno, Nevada. These issues have gone unresolved since she moved in on August 14, 2026 and require immediate attention.The apartment’s heating and cooling system has been out of service for over two weeks. I have recently been told that a vendor would come sometime this month. Being given an indefinite timeframe is not an acceptable solution. My daughter should not be expected to continue living without a functioning heating and cooling system while waiting for an unspecified appointment.In addition, the refrigerator does not maintain safe temperature and needs to be repaired or replaced. This has resulted in food having to be discarded, and, more seriously, my daughter becoming ill after consuming food that had been stored in the malfunctioning refrigerator. A refrigerator that cannot maintain a safe temperature presents a serious food safety hazard and must be addressed immediately.I am requesting the following:1. An immediate repair of the heating and cooling system, with specific date and time for a vendor to complete the work.2. An immediate repair or replacement of the refrigerator, with a specific date and time for this to occur.3. Written confirmation of the repair/replacement schedule for both the appliances and systems.4. Information regarding what management will do to address the food that had to be discarded because the faulty refrigerator was swapped with another refrigerator into the room on the day of move-in.These are essential apartment services and more than two weeks without a functioning heating and cooling system, combined with a refrigerator that cannot safely preserve food, is unacceptable. I respectfully request that these matters be treated as an emergency maintenance issue rather than being left open-ended for the remainder of the month.Please respond in writing as soon as possible with specific dates and times for both repair and replacement. I would appreciate a prompt resolution so that my daughter can safely and reasonably live in her apartment.

I haven’t lived there all summer and completed my move out process before my roomates. All my trash and belongings were removed from the shared living space and kitchen. Few small things from my room and bathroom may have been forgotten but the amount being charged seems ridiculous along with the “heavy cleaning” claim of my room which maybe required light vacuuming.

washing machine broken and has been since move-in on 8/18, oven looks like it has literally never been cleaned, bedroom door still has hole in it.