I HATE this banking system. I cannot reach a person on the phone at all!!! You will be on hold for an hour plus. IF you reach someone at all. Then when you do, they will be completely unhelpful and transfer you to an automated line that cycles and will not put you back to a person. When I am doen withdrawing my money I will NEVER EVER use bankmobile, bm tech or first carolina bank. Anything. I have never had such a terrible customer service experience.

All staff at this branch are extremely professional, personable and efficient. Thrilled to be doing business with First Carolina Bank.

Crystal was my banker and she answered all of my questions. She was very professional and made opening my checking account a pleasant experience.

Crystal was an absolute pleasure to deal with. She has engaging personality in addition to being extremely professional and knowledgeable. I look forward to working with her in the future as she made me feel like a person and not just a series of numbers!

I am in the process of moving my business banking to First Carolina. The decision to go with First Carolina was deliberately made after looking at their staff. Once I got to know their personnel, I knew I was making the right move. There are sophisticated organization, staffed with extremely knowledgeable personnel, but they still give that personal touch that is found in a smaller boutique bank. I could not be more pleased.

Everyone was kind thorough and patient

Crystal Harrison was trying to help me with a mobile deposit issue on Jan 30, She did everything she could on her end and directed my situation to another department before all of the crazy ice & snow started. Any whoever was supposed to contact me did not the week before do I contacted Crystal again and she got it taken care of Feb 10. It took a little bit to get it taken care of. Thank you Crystal for going above and beyond to take care of your customer.

Will is great, very professional but available and transparent. And Mitch is great too. And of course, Crystal and Sterling are awesome!! They help me often wire monies and they take great care of me. I appreciate all the staff at the bank, pleasure doing business with such dedicated people. Keep up the good work and excellent customer service.

The bank employee was Friendly and welcomingShe Knows the products

Very personable, and attentive to our business needs.