Absolutely terrible experience. Was on hold from 2- close one day and then 9am-2pm the next day. Thought my issue was resolved yall told me 24-48 hours and my account would be unlocked. It’s been 4 days and I’ve heard absolutely NOTHING. Got an email saying I needed to log in and update my refund preference so I did and guess what, yall locked me out of my account! I’ve been locked out for 6 days now and have gotten no help whatsoever!! Not to mention the long wait times and bad language barriers

I HATE this banking system. I cannot reach a person on the phone at all!!! You will be on hold for an hour plus. IF you reach someone at all. I have called for over a week and reached a human ONE time. I have never had such a terrible customer service experience. I have repeatedly tried to add an account to withdrawal my money and the system gives me an error every single time!!! It will not let me add an account to deposit the money whatsoever. When I reached someone she just repeated the process I am supposed to do, and when I said that is unhelpful thats exactly what I did and I am frustrated because no one is helping or doing anything to fix it... she then put me on hold, when she returned spoke very fast again repeating the process, saying she was transferring me to "escalate it" and before I could say anything she sent me into an automated loop where I was never able to speak to someone who could help. The system locks me out from continuing to try and I keep repeating the process from different sources and settings and NOTHING is working.Absolutely the worst bank ever. I have never hated a system as much as bankmobile. I want my money! When I am done withdrawing my money I will NEVER EVER use bankmobile, bm tech or first carolina bank. Anything. You guys SUCK.

G

horrible, guy on the phone was as clueless as can be. Will not verify me unless I have a photo ID, which is retarded because if i have all of the information to get into the account and can provide name, dob, address, school, and everything, would that not be verification in itself? even offered to provide my social security number and ID number but was still refused as it was not a card with a photo. MOST RETARDED BANK EVER, if you enjoy getting fucked in the ass, this is the place to go.

No. Very straightforward

no

Please don't allow this to reflect against the staff in the branch at Rocky Mount, as they've been wonderful but the process of opening up a new account for a business has been somewhat stressful. Rather than finding out the issues I'm going to have by running into them, it would have been nice to know up front. Perhaps a document stating the limits and issues a new account might run into would be good for the customer. Things like bill pay, mobile deposits, having to wait 14 business days for large deposits, Etc, limitations within the first 60 days of a new account, would have been helpful to know ahead of time. I've also ran into issues trying to utilize my debit card as well as my bank account to make purchases for equipment for my clients. Sometimes it works and sometimes it doesn't. I do understand those protections are there to prevent fraudulent activity; however, it makes it very difficult to try to conduct business. For example - today, I tried to add my debit card as a form of payment for one of my vendors - TD Synnex; it was declined and I don't know why. I wasn't even trying to pay for something when it was declined, just adding it as a payment method. I'm assuming it was FCB declining the transaction used to approve the form of payment? If so, why?

No. Efficient and effective.

Weekend online assistance

No