Ashley made my son and I feel so warm and welcome. She answered all questions and made our experience wonderful. She was awesome and has the best attitude for dealing with customer service.. excellent service!!!

Plus perfect!

People are so nice kind and patient I'm glad I'm with this 🏦

Everyone from the front of house to the lending department to the call center are all friendly and professional.

Opened a new account and the whole staff, tellers and assistant branch manager were very helpful. When I first arrived they all greeted me with a smile. Glad I came to this bank.

Everyone that I speak with or have dealings with are very professional and polite. I have never had anyone that was rude or not willing to help me. If they aren't sure how to handle the situation, they find out from someone else very quickly. I will recommend them to anyone looking for a bank.

Kristin was amazing she helped me with all my concerns and made opening up an account very pleasant

Very good customer service

When our recent condo purchase nearly fell apart at the eleventh hour, George and the team at First Carolina Bank truly came to the rescue. We were just one week away from closing when our original mortgage broker realized they couldn’t secure financing due to the property’s unique “condotel” deed restrictions and HOA requirements.Enter George.We were introduced to him by a trusted local Morehead City developer who highly recommended First Carolina Bank for specialized condotel financing. Within hours of my (admittedly desperate!) call, George was on it—assessing the situation, offering a realistic path forward, and providing clear communication every step of the way.He and his team moved mountains to keep our deal alive, helped us preserve our relationship with the seller, and delivered a level of service that was nothing short of exceptional.From now on, I know exactly who I’ll be recommending first when it comes to condo and condotel financing in coastal North Carolina. Thank you, George—you’re the reason we made it to the closing table!

Professional service and personal banker experience