Friendly service

N/AAlways excellent, friendly customer service at Five Star.

Everything good.Polite service rep. Easy scheduling. Good service. Clean waiting room.

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Service check in and out areas are frendlyService is great I don’t like get call s about buy new car when I m coming in for service not interesting buying

Car had an odor to the inside and had some dirty marks on outside which could have been betterSalesman Eli was amazing. He helped me set up everything in the vehicle and was sure I had a good understanding of it.

you're salespeople

Excellent customer care by salesman Cole Henry!Personal attention extended to meet customer needs!

I don’t think this was done. I did have them check my fluid levels. I didn’t actually speak to a service advisor, just told them what I needed when I scheduled.Sales staff should be knowledgeable about vehicle options and how to use them. Upon sales, there should be an educational session with the salesman to help us know how to operate things like the navigation system (which really sucks by the way) and simple things like the lift gate. It operates differently with the inside button versus the button on the fob. You really need to get rid of TomTom it’s horrible. Need to use Google or Waze or safari. I found myself in the middle of Harrisburg with no idea where I was and very little advance notice of turns, exits, etc. really had!Have been very happy with 5-Star overall.Timely service, easy to schedule, washed car after