On January 30, 2024 I took my 2022 Mitsubishi Outlander to Five Star for service. The rear differential went out of it they gave me a loaner vehicle which was not equivalent to the outlander the other guy in the service department thought it was funny on the Mitsubishi Mirage loaner, I did not feel safe driving the loaner 50 miles one way on a major highway to g0 back and forth to work, I took that loaner back they did not have another one. Kevin in the service department told me that it was safe to drive my 2022 Mitsubishi Outlander while the rear differential was out. The timing of this issue was during the winter season. I had to reach out to my sister and brother in law to borrow their Dodge Ram so that I could feel safe driving on winter roads to work. I have a signed service paper stating that from Kevin on the 2022 Mitsubishi being safe to drive. They had my car for a little over a month fixing it. I've had other issues with the vehicle after this first episode. I took it back each time, I was told by one guy that the rattling I heard was coming from sunglasses, I did not have sunglasses in the car at that time. One time the car took approximately 5-6 times to shut off after hitting the Start/Stop button (I have a witness to that). The next episode was on February 11, 2025 I did not have heat in the vehicle. Five Star Mitsubishi had the vehicle again for another 30 days replacing pretty much the whole engine. The rear differential went out of for the second time on April 1, 2026 while my sister (which is a Type 1 diabetic) and I were out of town in Gahanna, Ohio for 3 days. I contacted Five Star immediately reporting the issue and explained we were out of town 250+ miles from home. The service department had me transferred to Chuck Robertson, he did not answer my call left him a voicemail. I called back told service my situation and that I needed a loaner vehicle to get back because we did not feel safe driving the car back with the rear differential out, they transferred me to Steve explained again to him what happened and that Chuck has not returned my call. He took down my name and number, took it directly to Chuck. Chuck finally returned my call, explained to him what was going with the car and our concern driving it back. He told me that it wasn't possible to have someone bring us another vehicle, that it would be safe to drive it home with the rear differential going out of it, we tell all our customers that, Chuck said. My sister and I spoke with a few mechanics and they said they would highly recommend not to drive the car back, if it locks up it could cause serious injury to us and possibly to other people. Sierra Wilt in the meantime called me back, I once again explained to her what was going on, she said oh my that's not good. She suggested that I contact Mitsubishi Roadside Assistant. Sierra emailed me the phone number and my vin number. I contacted the Roadside, after going through trying to figure what option I needed, I finally got a female foreigner, I couldn't hear her or understand what she was trying to tell me. I finally got from her can you put your car in neutral. I tried to explain to her that I need a tow truck to tow my car to the nearest Mitsubishi dealer. I put my sister on the phone to see if she could understand what she was asking us to do. She could not understand or hear her either. April 3, 2026 we left at 9:00 a.m. to drive back home to Pennsylvania. I had to drive no more than 55-60 MPH and stayed in the right lane on 3 different interstates. Both my sister and I were nervous and stressed having tractor trailers come right up on us, then passing us. Thinking in my head each time that we were going to get into a serious accident. April 6, 2026 my sister and I took my vehicle to Five Star to get fixed. We were both upset about Chuck telling us to drive the vehicle home. We went into the showroom to see if we could talk to the owner about the situation and of course he wasn't available. Trevor came to us took us to the back cubicle we explained our concerns. He wrote the complaints down, said he'd be right back. Robbie came back with him, we told him how we were treated by Chuck Robertson. He said that he trusts Chucks decision if Chuck said it was safe to drive it. If you look it up online it tells you you should not drive a vehicle with the rear differential going out of it, it could cause serious injury. Robbie then asked me how he could make this better. I asked for a complete payoff on the 2022. He laughed and said that would never happen. He asked me about maybe a trade. I told him I wasn't looking to trade I just wanted them to know how I was treated by Chuck. Robbie asked me what my monthly payment is, I told him $780.00. He told me that he could probably get me a lower payment in a newer "equivalent" to my 2022. Asked me what model mine was I told him an SE version. He took us to his office, had Eli a salesman pull a 2025 down, we went out and looked at it, and I said maybe. Eli went with me and my sister to test drive it. I told him that just as long as Robbie could get the payment to where I'm at now that I would consider it. Robbie came back with a monthly payment of $890.00/month. I told him absolutely not, he asked if I could give him maybe an extra $99.00/month I once again said no, he tried to negotiate me to an extra $19.00/month, I again said no. He asked me what my monthly number was I pointed to the $781.00 he had written on his piece of paper. He left came back motioned for me to come in the finance guy's office, showed me on the computer screen what they were "apparently" going to loose on the deal (a little over $5,000.00) then asked me if I could give him $6.00 more a month on the payment. I called my sister in, asked Robbie to show her the numbers. My sister and I said okay. I signed all the paperwork. The finance guy said that he would call State Farm tomorrow let them know about the new car. My agent texted me the next day, explained to me that my insurance was going to go up another $58.00/month because of it being a newer vehicle. I was getting ready to call Five Star asked for Eli, in the meantime he was calling my phone. He asked me how I liked to new car. I told him it was okay but I wanted to bring it back and get my 2022 back because of the extra money in the payment and insurance. I couldn't do that much more each month. He said he would have to talk to his manager and would call me back. Trevor called me, told me that they would be willing to write me a check right now for $1,440.00 that would cover my extra insurance premium for the next two years. I talked to my sister, she said just tell them you want your vehicle back, she spoke with Trevor she told him no we didn't want that, she wants her vehicle back, he told her that they would get it back. April 8, 2026, I arrived at the dealership to swap vehicles. I walked into the showroom another salesman standing with Robbie had another employee take me to Eli's desk, said that Brittany was expecting me. Approx. 5-10 minutes later Robbie came over asked me what happened that I changed my mind. I was honest with him and told about the extra money per month. He said we were willing to help you with your insurance. I asked him what I would do after the 2 years. He got very upset, grabbed one of the keys off the desk aggressively to the 2025 said he had to do an official inspection. He came back in, come around the desk and asked if I smoked in the 2025 vehicle, I told him absolutely not. He said he could smell cigarette smoke therefore he couldn't do the trade. I once again told him that I did not smoke in it, if I did don't you think there would be ashes everywhere in the vehicle. He had 2 other sales members go sit in the vehicle with the windows up and the doors closed. They came back in, I asked the male if he could smell cigarette smoke, he said I don't smoke. I went outside asked a customer if he smoked he said no, asked him to smell the inside of the vehicle. I wasn't expecting him to do that. So I was leaving, turned around went back to the dealership went in asked Robbie to give me a written statement on why he wouldn't return the car, he said sure give me a minute, then said NO showed me a pic of the drivers side floor mat and said that was cigarette ashes on the floor. I expressed to him that was pebbles not cigarette ashes. He said NO it's ashes. At that point Robbie said we are done here, you can leave. Robbie using a very stern voice embarrassed me and treated me like I was a criminal with the interrogation of why I wanted to return the car he did this in front of all his salespeople and customers. I thought that was very unprofessional just because he didn't want to lose the sale and wouldn't get his commission. Along with his unprofessional manner and his aggressiveness Robbie should be held accountable for intimidation, treating me unfairly, discriminated against me in front of other employees and customers. Robbie's aggression got to the point it scared me. This is why I am filing this complaint hoping you can help come up with some kind of resolution on this matter. I am currently without a vehicle now because of this, even though the 2025 is still on the property, I refuse to drive it and I was advised not to drive it. I have photos and documents to back up all the unfair episodes and witness's to prove the phone conversations.

Great service team! And great sales team who go the extra mile to ensure you have a satisfied experience!Great service, great team of sales specialists, and will go the extra mile to ensure you are happy with your experience!

Hank made buying my very first brand new car a breeze. He is so patient and kind, and not pushy at all. I left with exactly what I wanted, and in the price range monthly I could afford! I would recommend him to anyone!Every single person from salesman to signing papers were so kind. I would recommend five star to everyone!

We live 200 miles and three and a half hours away from Five Star Mitsubishi. There are MANY other Mitsu dealers closer to us. None can compare to Five Star's inventory, and certainly NONE compared in transparency when speaking on the phone.I was sold when I first spoke to Chelsey on the phone back in March. Eli greeted us upon our arrival, and we were test driving within just a few minutes. Nikki handled our less than perfect credit with absolute skill and professionalism.We got exactly what we needed, when we needed it, and we're looking forward to doing business with Five Star again in the not too distant future!From my first initial call with Chelsey, to meeting sales consultant Eli, and doing our paperwork with Nikki, the ENTIRE process was friendly, transparent and VERY efficient!

My sales person was great, she explained things well and didn't complain or seem irritated when I asked questions on different finance options. I also want to tell you how great Sydney is in the maintenance area. When my oil pan was cracked by the service team she went out of her way to get me taken care of.

Waited 2 hours for a oil change. When I watched people before me get other things done that should take a long time get theirs back quickly and then people after me get their cars done before mine. Very unhappy with how long it takes for a oil change.Like buying both my cars from you guys, and how friendly the staff is and willing to help if there are any questions.

Shout out to Emily our salesperson for giving us a call to see if everything was okay with our vehicle because she saw we would be coming in for our first Oil change.

Scheduling experience was fineI just think that more work and parts were unnecessaryMore proof on work required

Sales rep Brady was awesome

All of the staff is extremely helpful and niceI always have a pleasant experience. I’ve Mitsubishi and will only take my car here.