Not lie and be belittling. Find a better sales manager to actuallly manage things. As a manager, hear your customer out instead of interrupting them

Be honest up front with me car had hail damage repaired didn't tell us about it we bought car on rainy day nothing on car fax so thought be good feel they should've told us about it plus when deal all done told us only ha had one key 500 for new one

Got a flat tire the day after purchasing the vehicle, with less than 100 miles on the car, and had to pay for the tire replacement. Would’ve thought the tire would’ve been replaced at no cost. Also had the low washer fluid indicator come on shortly after I left the dealership, so had to turn around and go right back so it could be filled.

you sold me a car with no title. My tags run out in less than a handful of days. You have 3 to 5 days to make me whole on my new car. . My father whom I told you just retired from 18 years in the circuit attorney’s office and is 5k deep in this. now wants me to contact the prosecuting attorney and file complaints with the AG and the BBB after you tried to sell me additional services with zero communication on how you intend to make right by me.

Sales Mgr (David) offered an extra year of oil changes & tire rotations during negotiation but then pulled it off the table before I signed off because he said he was told he could not do that. I purchased an extended warranty & service contract that I then changed my mind about and wish to cancel…have reached out to Dustin (2x) and Dan (1x) in finance as well as General Sales Manager (Justin (2x)) the first business day after signing the deal and have yet to receive a call back or resolution.

Salesman was great- John K - the rest was time consuming and sometimes annoying - very happy with purchase so far

Tell me how long the wait would be for finalizing paperwork. It was longer than I expected. Also give me two key fobs for my pre owned car or give me the discount equivalent of a key fob. Return my two phone calls about these issues.

Finance person should have slowed down and actually reviewed the numbers with me. In the end I’m happy with my car but feel like I could have gotten a better deal and having the numbers explained up front would have made a huge difference for me. Everything was great, liked my salesman but felt a little shady when it came to the numbers details and signing.

Disappointed with the finance department at Frank Leta Acura. While the car is great, my loan balance is significantly higher than the agreed price. When I went in person, I was told the extra amount was for a warranty, but the numbers still don't tally and are way too high. I’m trying to give them the benefit of the doubt, but they are completely unreachable by phone despite multiple attempts. Still waiting for a response and a resolution

Better pricing for overall fees….other dealerships are stating only $299 on fees you all were over $500.