Finance person should have slowed down and actually reviewed the numbers with me. In the end I’m happy with my car but feel like I could have gotten a better deal and having the numbers explained up front would have made a huge difference for me. Everything was great, liked my salesman but felt a little shady when it came to the numbers details and signing.

Disappointed with the finance department at Frank Leta Acura. While the car is great, my loan balance is significantly higher than the agreed price. When I went in person, I was told the extra amount was for a warranty, but the numbers still don't tally and are way too high. I’m trying to give them the benefit of the doubt, but they are completely unreachable by phone despite multiple attempts. Still waiting for a response and a resolution

Better pricing for overall fees….other dealerships are stating only $299 on fees you all were over $500.

I scheduled a test drive on a Tuesday to drive the car at 8:30am on Friday. Drove over an hour to get there at 8:30 and was told that the car needed new tires before it could be drove and they would be on by the end of the day. I was thinking why schedule a test drive if they can’t have the car ready. When I told them I wanted to drive the car and possibly buy it they did get the tires on by noon. We drove the car and bought it.

Different coverage packages, confusing and trying to pressure me

Honestly this was my first ever dealership experience and with my young age i was very nervous but christine made it all better. She was so helpful and patient with me which made me feel better and understood.

Our salesperson (Sean) was great to work with and helped to find our ideal car. He’s been responsive and helpful even after I drove off the lot with the new car.Unrelated to our sales person, on the night I picked up our car, I overheard two other sales people in the lobby complaining about some other customers, seemingly annoyed that one of them had to show them a car. One of them referred to the potential customer as “looking like white trash.” That was disappointing.

Items stated in the Acura precision package was not done to car. Car was not detailed. Wipers were not changed. Did not come with a full tank of gas It was not. Technicians report states tire had 4/32 tread depth. Which it did not. Frank Leta failed as usual This all has been reported to corporate

It would have been nice to see a wider selection of vehicles in my price range

Listen to the customer instead of going through with your sell technique. My credit was ran after I told Badie(my sales rep) I had a code from first community credit union. I ask multiple times for the carfax and didn’t receive it till the deal was ready to sign. The sales manager Justin was no help actually pretty rude after I showed I was frustrated. I told him about my credit being ran without my permission and said $200 off. Which is nothing,but he said that was a fair deal.